1) Oversees the credit resolution process.Â Reviews current credit resolution practices and determines, implements, communicates and maintains an efficient credit resolution process.Â Trains credit resolution staff and audits quality of refunds, undistributed payments, and other credit resolution transactions. Serves as subject matter expert for credit resolution activities.
2) Oversees the cash posting process.Â Â Reviews current cash posting practices and determines, implements, communicates and maintains an efficient cash posting process.Â Works with IT to optimize system setup.Â Communicates with other UCPG units regarding the timeliness and accuracy of payment posting. Audits quality of posted payments, and provides feedback and training to cash application staff. Serves as subject matter expert for cash application activities.
3) Maintains daily cash reconciliation process and works with UCPG Finance to resolve variances and other discrepancies.Â Works with the bank and payers/vendors to ensure that payments and files are received timely and files reconcile to cash. Reviews and evaluates manual payment batches to find electronic payment opportunities.Â
4) Reviews the impact of teamâ™s actions on aging AR and follow-up staffsâ™ assignments.
5) Monitors credit balances, captures trends and identifies opportunities to improve workflows.Â Reviews and approves insurance and patient refund requests. Provides root-cause analysis, and assists in credit and refund root cause resolution.Â Â
6) Provides payment posting and reconciliation expertise to other UCPG units. Assists Revenue Cycle follow-up staff in resolving payment posting and missing payment issues.Â
7) Assists the manager in streamlining workflows with the intention to reduce manual work.
8) Assists the manager in providing training to new and existing Cash Application and Credit Resolution staff.
9) Acts as an escalation point for problematic accounts and other complex payer projects.
10) Responsible for submitting specialty account bills and claims to PB clients and follows up on outstanding AR and payments as well as ensure that payments and adjustments are posted correctly and provide feedback on any issues to PB and HB payment posting teams and/or managers.
11) Provides support to UCPG and external entities for credit and refund resolution issues.Â Provides internal and external clients with timely feedback of credit balances and refund trends and issues.
12) Communicates clearly and professionally with the other UCPG units, clinical departments, external vendors, and payers in effort to build partnerships.
1) Confidentiality/discretion must be maintained at all times.
2) Ability to handle multiple concurrent tasks in a competent and professional manner in a fast paced atmosphere.
3) Ability to understand medical terminology/documentation.
4) Ability to solve problems independently with limited direction from the supervisor.
5) Critical thinking skills to review/compare information and form conclusions.
6) Ability to work for long periods of time in a sitting position, or at a keyboard.
7) Ability to bend/kneel to access files in filing cabinets or storage boxes.Â
8) Ability to drive or commute to various sites for meetings.
9) Ability to work flexible hours.
1) Bachelor's degree in business, administration, finance or a related field.
2) Epic certification.
1) Cash Reconciliation.
2) Epic Billing System.
3) Physician Revenue Cycle, specifically Cash Application and Credit Resolution.
4) PC experience and MS Office (Excel, Word, Outlook).
1) Cover letter
NOTE:Â When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR07962
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