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Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers.
Provides basic day to day level technical systems support within an enterprise big data ingestion/ETL service technology (Talend & Ab Initio) organization. Duties are varied and may include one or more of the following: Problem Management - Provide permanent problem resolution through identification, remediation and oversight processes. Integrate with Incident Management and conduct proactive analysis and reduce recurrence. Accountable for resolution through the engagement of subject matter experts and execution through enterprise Root Cause Analysis (RCA) and Preventative Action (PA) processes. Ensure Enterprise goals, Key Performance Indicators and Service Level Agreements (SLA) are met, and group adherence to enterprise policies.
Application Support - Day to day support of applications not specifically related to incident and or problem management. Includes completion of service requests and manual tasks as needed to deliver application services. Provides information relating to the application and how it functions to users as needed. Identify application risks through monitoring, tuning, mining logs, dashboards, data condition checks. Accountable for routine activities including but not limited to performance test engagement, and engagement with other IT organizations (middleware, database, OS support) to manage needs.
Batch Management - Creation and ongoing management of scheduled automated processes aligned to software applications. Ensures that batch streams are well documented and understood including inputs, outputs, upstream and downstream dependancies are defined. Addresses development of restart instructions and triage plans for batch jobs. Provide oversight to ensure SLAs/OLAs are identified and satisfied.
BCP Management - Encompasses activities associated with ensuring that applications have out of region recoverability in accordance with stated business requirement. This includes ensuring that IT services can recover and continue after serious incidents occurs. The service also includes the need to provide proactive measures to reduce risk of an event occurring, as well as defines steps to react with forethought and planning in a crisis.
Capacity Management - Ensure the components and services are pro-actively evaluated to provide predictable and routine availability aligned with business capacity management requirements. Ensure existing capacity meets current and future needs, while aligning continuous improvement in terms of SLA and lifecycle management scaling via metrics.
Operational Tooling - The development and execution of automated platform monitoring to ensure the platform is stable, performant, available, and adhering/operating to established SLA's. Integrate automated monitoring with rich notification tooling to ensure issues are identified and remediated in the most efficient manner. Use of automated monitoring to learn the trends of the application and to utilize in metrics reporting.
Incident Management - Provide 24x7 incident triage for all incidents to ensure full service restoration, measured by Enterprise Technology Root Cause & Incident Management (ETRIM) resolution targets. Consult application or other IT teams as required to restore service. Provide facilitation in partnership with Enterprise Availability Coordination Office (EACO) and communication to application and CIO partners from start to end of incidents and partner with EACO for high severity issues.
Responsibilities include: Day to day production support duties that span the following domains: Application Support Services | Batch Management | BCP Management | Capacity Management | Change Management | Incident Management | Operational Tooling | Problem Management | Release Management
Desired Qualifications: 6+ years of experience in ETL and data technology ecosystems. Support personnel will be asked to perform a multitude of activities while facing out as an L1 & L2 support team member to the many data provisioning points that ingest data into our enterprise data lake via Talend | Ab Initio. Strong data analysis skills. Strong technical acumen is desired within the data space, specifically with ETL tools like Talend and Ab Initio. Familiarity with big data solutions is a plus. Strong Unix and SQL skills. Strong organizational skills. Good communication skills.
7+ years of application development and implementation experience
7 + years of experience supporting or designing complex ETL production environments
Good verbal, written, and interpersonal communication skills
Excellent verbal, written, and interpersonal communication skills
AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ NC-Charlotte: 301 S College St - Charlotte, NC AZ-Chandler: 2700 S Price Rd - Chandler, AZ AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN NC-Charlotte: 401 S Tryon St - Charlotte, NC NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC MN-Minneapolis: 90 S 7th St - Minneapolis, MN
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5520104-5
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo