UW Medicine’s IT Services department is looking for an outstanding Sr. Applications Analyst to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year)!
TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account!
Dependent Care Assistance program!
On-site childcare centers and other caregiving resources!
Life and Accidental Death and Dismemberment insurance!
Long Term Disability insurance!
Transportation Services Program that includes U-PASS options and other parking services!
Tuition Exemption program at the UW and other higher education institutions across the state)!
Housing resources and home buying options!
Engagement and Wellness programs!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits, eligibility and more, please click here.
In collaboration with UW Medicine IT Services (‘ITS’) and under the general guidance of the Manager, Ancillary and Clinical Support Systems, the primary focuses of the Sr. Applications Analyst (‘Sr Analyst’) position is to provide technical leadership and oversight for the groups working with the Ancillary Systems team in ITS.
Areas of responsibility include, but are not limited to:
Support of systems, applications, and users in a wide range of clinical specialties such as (but not limited to) cardiology, surgery, endoscopy, bronchoscopy, orthotics/prosthetics, otolaryngology, ophthalmology, and anesthesia
Optimization and enhancement efforts including business process analysis, requirements gathering, design, system build, software testing, system troubleshooting, and training
Support clinical integration with acquisition and output devices, modalities, and support/administration of Electronic Whiteboard and other internally developed applications.
The Senior Applications Analyst is both a subject matter expert and technical systems expert who possesses an array of cross-functional systems knowledge and support skills for applications used by multiple UW Medicine customer groups. The analyst's responsibilities span the entire lifecycle of UW Medicine clinical systems activities.
ITS is a growing shared services department that implements, deploys and manages highly complex clinical, business, and system applications to meet and exceed key IT initiatives that support UW Medicine entities. Additional applications and systems are supported through UW Medicine research affiliations such as the Fred Hutchinson’s Cancer Research Center, NIH and other grants, contracts, clinical affiliations and other School of Medicine activities; as well as medical training programs with other institutions. Additionally, UW Medicine operates in a highly complex business and technical environment consisting of multiple institutions and a highly diverse suite of applications.
The application environment within UW Medicine includes multiple clinical systems, departmental systems, interfaces, and clinical data repositories. An understanding of the applications and their integration with our EHR systems is integral to the Sr Analyst's success.
Define Customer Requirements, Analyze, Design, Build, Validate, and Implement (40%)
Obtain a thorough understanding of all aspects of the clinical applications in order to analyze, design, build/configure, validate, implement, and provide ongoing maintenance for all tools and system functionality.
Thoroughly document and understand end user workflows and how and how functionality supports these workflows.
May develop tools and/or collaborate using various tools to write custom reports for users and leadership.
May develop appropriate innovative solutions with sophisticated functions utilizing data integration tools with multiple sources.
Work with clinic practices to identify and document technical and business requirements for new applications, system changes, workflow changes, and other system design specifications that support clinic operations while maintaining team standards and allowing for sustainable long-term maintenance.
Design, test, and implement documentation systems as needed, including data interchange with other hospital-based systems.
Identify and analyze databases, project data, and reporting needs for current and future needs.
May evaluate and analyze data for accuracy, security and accessibility through regular consistency checks and error correction procedures.
Evaluate and implement management requests for information to generate reporting requirements.
Work closely with teammates to build functionality as defined by requirements analysis and documentation.
Leverage best practices and documentation provided by vendors and system Web and Community Library.
Test system changes and assist with development of test plans for usability, performance, and adherence to standards.
Provide functional expertise to optimize the design, configuration, and development of systems.
Act as a resource to UW Medicine staff by anticipating and identifying educational, procedural, and functional problems associated with the implementation of new applications.
Set appropriate expectations of customer requirement fulfillment.
Make recommendations regarding project intake requests and the setting of priorities for development and implementation efforts.
Highlight issues relating to system integration points between other applications or interfaces.
Document current and proposed data flows, both within applications and interactions with other systems and interfaces.
Identify need for and document support plans.
Assist with and document the development of standard IT operational procedures.
Participate in computer system validation activities.
Participate in the validation of applications within a custom development, vendor packaged, and FDA regulated system environment.
Author the validation plan, user/functional requirements, system/application design specifications, and Validation Summary Report.
Lead validation process in the test management system (e.g., HP ALM) which includes verifying requirement coverage, authoring test cases with input from project team, executing test cases including coordination of user acceptance testing, and generating defect reports and trace matrix.
Document and follow the standard processes for Ancillary Change Review as well as enterprise change control procedures.
May create and document custom scripts to automate routine computer operations and configurations.
May work with other teams to implement databases including coding of data structures and data transformation.
Liaise and Communicate with Clinical User Groups (25%)
Provide “at the elbow” support to system users during their go-live phase, including direct provider support during patient encounters.
Provide supportive and positive mechanisms for reporting application and system deficiencies, and facilitate reporting of suggestions for system improvements.
Using quality improvement principles, monitor system impact on user and departmental workflows, and incorporate results into system enhancements.
Attend or lead user advisory committees as required.
Act as a liaison and/or facilitate communication between end users and vendor as appropriate.
Work with internal customers to provide diagnostic assistance and resolution to questions and problems. This includes assisting user groups with submitting issue and problem reports and routing system problems to other UW Medicine IT Services teams.
Maintain clear and consistent communication with all levels of users regarding changes to systems.
Act as central point of contact for best practices and use knowledge of department’s clinical and business processes to translate clinical methodologies into specifications, documentation, and project plans.
Provide oral and written communications to end users and other ITS cross functional teams in a professional manner that focuses on ensuring clear communications and addresses the needs of the recipient.
Promote and champion clinical applications support while meeting Service Level Agreements with key customers.
Actively manage user relationships to analyze, plan, prioritize, complete follow-up project work, and other requests as assigned.
Create and maintain a service-oriented relationship with customers at all levels of the organization.
Be knowledgeable about ITS systems in order to train, troubleshoot and support the efficient and effective use of key systems.
Responsible for ensuring service requests are completed in a timely manner to the satisfaction of customers. This responsibility requires coordination with all resources needed to accomplish the request either directly or through delegation.
Monitor and Maintain Systems (15%)
Track and prioritize SDM tickets in the Ancillary and Clinical Support Systems queue.
Coordinate required testing of change requests and trouble tickets using standard methodologies
Collaborate with the Ancillary and Clinical Support Systems Applications Manager to plan, develop, and implement standard application support processes.
Provide 24X7 user support of the assigned clinical applications.
Work with all required (intra and inter-departmental) personnel to define and manage changes to system reference data and to ensure data integrity and information flow.
Enforce technical and functional standards.
Maintain general knowledge of vendor application architecture as it relates to the UW Medicine's systems environment as well as any new or modified vendor solutions that could benefit our organization.
Assist in resolution of application and process problems.
Perform analysis and troubleshooting for complex application issues to meet established Service Level Agreements.
Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.
Work with vendor to set clear problem resolution priorities.
Support less experienced teammates on proper issue tracking and resolution policies and procedures.
Project and Process Management (10%)
Operate internal systems that maintain and improve the effectiveness of the application support function. This includes ensuring the following:
Apply standard methodologies for initiating, monitoring, and completing IT projects and enhancements that meet expectations of scope, schedule, and cost.
Adhere to appropriate status reporting and communication mechanisms to highlight progress, plans, and issues.
Inter-team coordination of resource requirements.
Support the enhancement cycle efforts, including identification of those enhancements requiring formal project management.
Perform project management and administration for assigned projects for timely completion.
Coordinate team projects.
Collaborate with Project Managers, Managers and Directors to assist and support projects through production readiness, conversion support, and turnover to operations.
Track and provide regular status updates to management, customers, and stakeholders on progress and obstacles.
Actively manage daily work and problem assignments to ensure balanced workload allocation.
Actively seek out and contribute to process improvement efforts.
In conjunction with the Ancillary and Clinical Support Systems Applications Manager, recommend appropriate staff and material resources for support and projects.
Monitor resource requirements across production and project activities and make adjustments.
Support appropriate participation by clinicians in project activities.
Provide input to quarterly reports on resource utilization and trends.
Responsible for the successful completion of project tasks.
Lead project sub-components that may include work with cross-functional teams.
Report progress on assigned tasks to project manager or other designated lead/manager.
Track detailed status of each task and work with lead, project manager, or supervisor should tasks vary from initial resource estimates.
Perform, track, and report results of application and system testing.
Work with designated lead, supervisor, or project manager to prioritize tasks.
Create project documentation.
Team Leadership and Planning (5%)
Provide functional and technical expertise to staff.
Ensure compliance with security and confidentiality requirements.
Work with team members to ensure good communication.
Provide Ancillary and Clinical Support Systems Applications Manager with feedback regarding team training needs.
Participate, as required, in research, planning, evaluation, selection and implementation of strategic systems.
Vendor Management and Other Duties (5%)
Provide ongoing management of vendor relationships.
Track open issues for resolution and routinely report on status.
Provide oversight to vendor resources assigned to production work, including planned and unplanned outages, project work, and issue resolution.
Assist with special projects (i.e., hospital improvement committees) and other data needs as assigned.
Coordinate system information requests and incident reports, including flow, tracking and prioritization.
Participate in system management tasks including performance reporting and planning.
Assist with development of security and confidentiality system standards for applications to meet federal, state, CMS, and JCAHO regulations.
Follow UW Clinical Applications build standards and change control processes, with a focus on enterprise build and long-term system maintenance.
Work with manager to set professional goals for career development.
What you’ll bring to the table: (minimum requirements)
Bachelor's degree in ComputerScience or equivalent combination of education/experience.
4+ years'professional healthcare experience which must include the following:
4+ years of recent experience developing, implementing, and/or providing maintenance / support for clinical applications.
Experience working in a service-oriented, healthcare information technology setting.
Proficiency with basic MS Office applications, including Excel.
Demonstrated ability to work with and facilitate multidisciplinary work groups in an application development or support setting.
Demonstrated ability to manage small to medium-sized IT projects and/or process improvement initiatives.
The successful candidate will also possess:
Values consistent with those of UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.
Proven customer service orientation with a history of delivering high quality products on time.
Excellent written and oral communication abilities with the ability to convey a positive and professional image in person, on the telephone and in correspondence.
Ability to translate complex issues into comprehensible ideas and concepts with both technical and non-technical staff.
Strong interpersonal skills with the ability to work effectively with a diversity of personalities while forging effective partnerships.
Flexibility with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Strong organizational, multitasking, and collaboration skills in various work environments including complex, matrix environments with proven attention to detail.
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
Internal motivation to be action oriented and results driven with ability to adapt to change.
Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective.
Decisiveness in resolving business problems, making decisions, and identifying priorities.
Must be able to learn, understand, and apply new technologies.
Ideally, you’ll also have: (desired skills and experience)
3-5 years of SQL development experience.
Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Advanced degree (e.g., Master’s, PhD, etc.)
General healthcare application support experience with cardiology, surgical and procedural systems preferred.
Experience maintaining PACS systems.
Knowledge of database structures, data definitions and data relationships.
Ability to rapidly and independently acquire new skills to meet changing departmental needs.
Experience with operational workflow design of clinical software.
Familiarity with operations of Unix and/or Windows Operating Systems.
Training experience which includes evaluating staff competency in the use of the system, use of equipment and integration of the applications into the clinician workflow.
What are some of the other tidbits that you might want to know?
This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The majority of work is performed in an office environment during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate clearly in English, both verbally and in writing.
This advertised job posting may not include the complete official job description for the role.
Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.
Who are we and what do we do? UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
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Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.