About R3 Professional Services R3 Professional Services helps customers build new business models on Corda via the creation of new Corda applications (CorDapps). We help customers design, develop and deploy Corda based solutions and Corda business networks.
Role of Technical Account Manager Technical Account Managers (TAMs) provide personalised support, deepen relationships with key enterprise customers, and ensure customers get the best from Corda Enterprise software. As a Technical Account Manager, you will tailor support for each customer environment, facilitate cooperation with their other partners, and advocate on their behalf.
Key Outcomes Of This Role
Happy customers, as measured by customer feedback / customer satisfaction
Better outcomes with Corda Enterprise software and products, as measured by the number of live Corda nodes and transaction volume
Deepen customer relationships, as measured by expanded joint commercial outcomes
Research a customer's use-cases, to translate customer business requirements into technical solutions
Advocate for product enhancements with Product Management & Engineering to help customer succeed
Present to technical executives and directors on the Corda platform strategy, concepts, and roadmap
Meet virtually or in-person with your customers to discuss the latest release of Corda, best practices in DLT, and migration to a new versions
Coordinate critical support issues and provide context and continuity across different teams that interface with your customers
Understand the short and long term business goals of your customers as they relate to R3 and Corda
Leverage the power of R3 to bring in experts from Professional Services, Sales, Product and our broader ecosystem to help drive better customer outcomes
Support customer team and R3 Sales team in the tracking of opportunities and proposals to further develop our joint business, and transition to execution
Experience (8+ years) of consultative customer-facing role
Experience (4+ years) of supporting pre/post sales activity
Experience in managing customer relationships
Have a broad understanding of computer science and engineering, most likely obtained through a combination of academic study and related professional experience
Be well versed in software architecture and development with Java or Kotlin programming experience - Corda is developed as a JVM application and requires familiarity with Java as a baseline
Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
High level understanding of DLT / Blockchain technologies and benefits, including Corda, Hyperledger Fabric, Ethereum, Bitcoin etc.
Technical ability to learn Corda at a Consultant level and a Corda Certified Developer
Ability to solve technical problems and translate customer experience to actionable feedback for engineering
Vibrant, centrally located offices (with snacks provided)
Private Medical & Dental (location dependent)
Retirement scheme & life insurance
Enhanced parental leave & family friendly policies
Competitive vacation allowance
Working from home & flexible working (as needed and agreed)
A competitive salary that reflects your experience and merit
Discretionary Equity Based Incentive Plan
Discretionary bonus (or commission based incentive plan)
Employee Referral Program
Our Values Our values are our DNA. They define what we stand for and guide how we work together internally and with our customers, partners, and shareholders.
Customers First The success of our customers is paramount. We build strong relationships and strive to create the best possible experience for them.
Collaborative We bring together all parts of the ecosystem and give our customers the tools and environment to work together to change their industries.
Bold We have the agility of a small company, but the confidence and ambition of the industry-defining titan we aspire to become.
Ownership We demand excellence and take pride in our products and services.