Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Contact Center QA team is responsible for the certification and testing of projects within many of Wells Fargo's customer interfacing customer channels and support a broad range of technology solutions.
The ideal candidate will have a strong technical background on Hammer Call Master, as well as have solid background with quality assurance methodologies, processes, tools, and testing strategies. The selected candidate will work in close collaboration with the application team, automation and performance teams. Responsibilities include but not limited to:
Advanced Quality Center knowledge, Banking Data experience
Advanced Hammer Call Master architecture skills
Java coding or other automation tools experience
Detailed knowledge of data needed to execute scripts
Leverage telephony experience to develop new strategies and tools to enhance and increase efficiency of functional testing
Lead testing discussions with partners to resolve testing challenges and provide solutions to complex test problems.
7+ years of application development and implementation experience
5+ years of testing or quality assurance experience
2+ years of Quality Center experience
3+ years of Interactive Voice Response (IVR) experience
Good verbal, written, and interpersonal communication skills
Other Desired Qualifications
Spanish bilingual a plus
Expanded Knowledge of CTI Telephony and Networking
Voice Biometrics, Nuance VUI documentation
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5546347
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo