Our roots are deeply tied to the people, commerce and values of the western Pennsylvania and northeast Ohio regions. We are proud to now serve the Hampton Roads community in Virginia as well. Over more than 160 years, Dollar Bank has grown to become a large, full service, regional bank committed to providing the highest quality of banking services to individuals and businesses.
Job Overview This position is responsible for providing system health monitoring, troubleshooting, system maintenance, and system support for the Distributed Services Infrastructure Support Department. The Department is responsible for the management of over 600 servers, both physical and virtual, over 100 Microsoft SQL Databases, over 150 business applications and over 80 branches throughout the eastern United States. Principle Activities and Duties • Monitor the operating systems, troubleshoot and maintain system integrity • Monitor the health of systems and servers • Provide troubleshooting of servers, operating systems and application related issues • Prioritize and work on IT incidents, requests and projects from conception through implementation • Work with team members, business unit personnel, and vendors to configure servers and systems • Provide remote and onsite support of desktops, printers, hardware and software • Perform general system maintenance of hardware, servers, operating systems, applications, patches and vulnerability management as directed • Provide technical support and escalate issues to a higher level after appropriate service level agreement • Interact and engage with other team members and business unit personnel • Assist in disaster recovery testing • Implement system changes following change control procedures
Qualifications • Associate degree with an IT concentration including demonstrable hands-on experience acquired through college lab work in the following OR two years professional experience in the following: • Microsoft Windows Server and Client Operating Systems • Experience with troubleshooting and installing peripheral devices and hardware components such as ram, cpu, motherboard, etc. is preferred • Experience with scripting and automation using languages such as PowerShell is preferred • A fundamental understanding of Active Directory, DNS, DHCP, Databases, Virtual Servers and Networking Concepts is preferred • A fundamental understanding of security concepts is preferred, in particular PII, PCI, SOX and GLBA • Must be willing to work a variable schedule as needed including early mornings, evenings, weekends and/or holidays • Must be willing to be on call to support critical systems and services • Must have the ability to work independently with minimal supervision • Must be able to work in a team-oriented environment • Must possess a valid driver’s license with an acceptable motor vehicle record, valid insurance and must be insurable under the Bank’s vehicle insurance policy throughout tenure of employment • Must have the ability to lift 25 pounds
Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.
Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.