All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s IT Services department has an outstanding opportunity for an Assistant Director, Integration and Development!
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
In collaboration with UW Medicine IT Services (‘ITS’) and under the general guidance of the Chief Technology Officer, the primary focus of the Assistant Director, Integration and Development (‘Assistant Director’) is to proactively develop strategy and continuous process, policy and procedural improvements toward enterprise integration, interfaces, and development services teams, while effectively realigning all improvements into the ITS organization.
Areas of responsibility include, but are not limited to:
Managing the system migration, workflows, and infrastructure of the Web Technology, Development Operations, and Systems Integrations teams in ITS.
Researching and implementing industry standard trends, methodologies and best practices toward high quality technical solutions.
Leading and motivating a team of technology professionals to include Managers, Supervisors, and other staff.
ITS is a growing shared services department that implements, deploys and manages highly complex clinical, business, and system applications to meet and exceed key IT initiatives that support UW Medicine entities. Additional applications and systems are supported through UW Medicine research affiliations such as the Fred Hutchinson’s Cancer Research Center, NIH and other grants, contracts, clinical affiliations and other School of Medicine activities; as well as medical training programs with other institutions. Additionally, UW Medicine operates in a highly complex business and technical environment consisting of multiple institutions and a highly diverse suite of applications.
The Assistant Director will need to understand software, web development and technology integration solutions in order to make effective technical decisions and lead highly technical teams toward strategically aligning Web Technology, Development Operations, and Systems Integration across ITS. This includes understanding the interdependencies of multiple, highly complex systems and applications that meet many needs and functions.
The Assistant Director should be an experienced leader with excellent interpersonal skills, be a good listener, and possess excellent written and oral communication skills. The incumbent must be technically conversant, yet able to translate technology concepts for people with non-technical expertise. The person in this position must be trustworthy, discrete, have high standards, and be very self-motivated.
Flexibility, dedication, enthusiasm, and energy are key attributes. The Assistant Director must have strong technical knowledge and skills to work collaboratively in a dynamic, demanding, and multifaceted environment. The Assistant Director must be a team player for whom the ownership of ideas is less important than the result of the collaborative effort
UW Medicine relies on enterprise-wide technological solutions and electronic information to enable the quickest and most reliable health care for its customers. These systems must be available on a 24x7 basis in order to allow Physicians, Nursing, and all other clinical staff access to vital patient information and clinical workflows. If the systems are not available, the potential for adverse impact to patient care or life as well as lost revenue are very real. The Assistant Director will oversee highly technical decisions that impact these customers and operations of ITS.
The Assistant Director will also partner with the Marketing and Communications group, which is responsible for UW Medicine's "face" to the public, guiding how information and the UW Medicine image is presented to the world. This includes overseeing many systems which are visible to the wider public at large. Escalations regarding any needed features, system glitches, or inconsistencies tend to go to UW Medicine executives at the highest levels. As such, the systems are time sensitive, must allow users uninterrupted and secure access to information and functions, while also factoring in security of sensitive information, significantly more than many internal systems
Strategy (50 %)
Work with C-Suite leadership to define and carry out the vision for areas of responsibility to support the mission of UW Medicine.
Collaborate with all areas of ITS to ensure a single IT Vision to support the mission and vision of UW Medicine.
Serve as a strategic liaison for healthcare IT efforts.
Lead and foster an IT Service Management culture throughout all of ITS.
Develop and oversee an annual budget in conjunction with UW Medicine goals and objectives.
Responsible for business relationship management.
Serve as an engaged participant and leader within the IT strategic planning process including long-range portfolio and financial planning for clinical and business applications.
Develop and implement appropriate levels of service delivery in collaboration with leadership peers in defining, delivering, and improving services for the enterprise.
Assess current and future performance and needs and identifies emerging trends and technologies; assess their potential value for UW Medicine.
Develop strategies for UW Medicine IT integration/interface/development services and provide oversight of structural implementation.
Lead the creation or evolution of the enterprise integration/interfaces/development services.
Understand, advocate, and support the enterprise's business and IT strategies.
Promote business benefits and impact of the integration/interfaces/development services practice.
Lead and facilitate the creation of governing principles to guide integration/interface/development service decision making.
Lead the development and execution of a communication and education plan for the individual.
Establish priorities to plan and effectively implement ongoing improvements, to include ensuring the integrity of the mission critical UW Medicine integration/interface/development service.
Direct the definition and use of standards and specifications, for all UW Medicine ITS integration/interface/development service.
Ensure integrity and availability of systems through continuous assessment of provided services.
Participate in the design, development, and maintenance of business resumption plans for supported systems.
Identify business trends, identify relevant technologies, and implement them.
Participate on various groups and committees to review system architecture and implementation of technological enhancements as related to integration/interface/development service.
Develop, maintain and promote standardized enterprise IT solutions to meet complex technical requirements.
Act as an expert resource for systems administrators and analysts working on difficult technical issues.
Design and document large-scale, complex enterprise IT systems and solutions.
Develop models for understanding and assessing unit and systems costs, as spread over a complex and multi-tiered set of technology layers and components.
Participate in requirements gathering and implementation of new IT applications specific to integration/interface/development initiatives.
Leadership, Operations, and Communications (40%)
Lead managers in developing technology roadmaps, including effectively evaluating buy/build/lease decisions for on premise IT infrastructure and cloud hosted solutions.
Provide guidelines and direction to technology staff, engaged in activities analyzing, installing, configuring, maintaining and troubleshooting data center infrastructure systems and software, in support of UW Medicine-wide systems, ITS, and operational programs.
Manage managers and team leaders in the planning and design of high availability 24x7 data centers, and the development of procedures to ensure optimal data center practices.
Approve, coordinate, and execute upon adjustments and changes that increase performance and availability.
Provide ongoing review of capacity requirements in order to align with budget planning.
Build, manage, negotiate, monitor and sustain all vendor/supplier relationships and contracts for hardware, software, connectivity, and services relevant to integration/interface/development.
Conduct regular status reviews with IT management and vendors to ensure successful implementation and timely resolution of service issues.
Provide advance notification of all planned system outages and set realistic expectations on availability.
Coordinate and communicate closely with management and ITS Help Desk during all planned/unplanned outages.
Manage procurement for support of the data system inventory and ensure effective vendor management.
Develop and maintain departmental budget(s) and policies; direct the management and control of budget(s) and resources; provide budget estimates and forecasts
Develop or acquire tools and processes for gathering and compiling growth data. Regularly review and evaluate data to provide growth analysis and planning, set realistic service expectations, and improve performance measuring and reporting.
Participate in and provide advice for annual budget development process, and major equipment purchase planning.
Help maintain and advance a robust standards lifecycle for key enterprise technologies.
Oversee the development and documentation system outage procedures for disaster recovery and business continuity purposes (DR/BC).
Oversee the development and implementation of Standard Operating Procedures (SOPs) for all business continuity and disaster recovery functions.
Facilitate process improvement across the organization for key areas such as change management for Disaster Recovery and Business Continuity procedures.
Lead, organize and positively influence a team of information professionals, which may include Managers, Technical Clinical Computing Professionals and others, to meet the needs of the customer community.
Instill UW Medicine and ITS vision and guiding principles to all staff. Promote an environment that is attractive to the IT employee and that facilitates the recruitment and retention of professional, technical, and support staff. This includes, but is not limited to, staff development, recognition, motivation, and communications.
Make hiring decisions and recommendations for separations, reclassification recommendations, salary adjustment recommendations, handle complaints and grievances as well as generally planning, assigning and approving the work of these positions.
Conduct performance evaluations and measuring on a regular basis, and other standard practices, consistent with all ITS teams. Recommend reclassifications and salary adjustments.
Recruit, hire, train, coach, motivate and manage performance of permanent, temporary, and contract staff. Mentor Managers, and other staff and provide functional and technical expertise.
Establish and enforce technical and functional standards and ensure compliance with security and confidentiality requirements.
Provide technical expertise and guidance, BC/DR expertise, project management, and serve as an escalation resource for all technical needs.
Consult and provide advice to end users, project managers, technical staff, managers and others on integration/interface/ development initiatives.
Manage or lead complex technical integration/interface/development projects and systems implementations, which may involve multiple groups and their respective solution(s).
Generate detailed work estimates and plans as required for developing new systems/planning large technical projects.
Provide program and project leadership between clinical and business operations, information technology (IT) and other areas specific to business continuity and disaster recovery initiatives.
Gather technology cost data, analyze data based on cost models, and identify approximate costs for proposed projects and purchases.
Create and sustain strong processes and capabilities through the development/enhancement, deployment, and maintenance of methods, metrics, tools, training, education, and communication.
Bachelor's degree in Computer Science, Management Information Systems, Business Administration, or related field.
8+ years of progressively responsible experience which must include:
6+ years’ experience leading, coaching, mentoring, and managing a high performing team of IT professionals with proven ability to influence in matrix environment; proven experience managing operational customer service teams.
5+ years’ experience managing customer and vendor relationships. This should include demonstration of a strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
5+ years’ experience with system infrastructure, integration, development, management, and support.
5+ years’ experience working with clinical data repositories, clinical portals, database management, and application development.
5+ years’ experience with interface engines (preferably Cloverleaf), UNIX, HL7, Microsoft Project, and Visio.
3+ years’ experience in project and program management in a technical environment.
Experience managing technology teams in performance turnaround situations.
Demonstrated leadership experience working with multiple, diverse stakeholders in a complex project environment.
Experience establishing systems design and programming standards.
Demonstrated track record of exceeding targets, KPIs, and SLAs, in a quality led, legislative compliant environment.
Demonstrated ability to navigate highly complex regulatory environment.
Proven ability to make administrative/procedural decisions and provide guidance and leadership to professional personnel.
Demonstrated experience with various types of financial forecasting and technology budgets.
Effective analytical skills to include working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.
The successful candidate will also possess:
Values consistent with those of UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.
Excellent written and oral communication abilities as well as presentation skills to articulate vision and translate complex issues into comprehensible ideas and concepts across organizational boundaries with the ability to engage in active listening and convey a positive and professional image in person, on the telephone, and through correspondence.
Strong interpersonal skills to lead and motivate the organization with the ability to work effectively with a diversity of personalities.
Demonstrated executive presence to support partnerships throughout UW Medicine.
Strong analytical, collaboration, organizational, and multitasking skills in various work environments including complex, matrixed environments.
Team building skills that provide leadership and structure to a group of high-performing technology and business professionals.
Excellent negotiation and vendor management skills.
Internal motivation to be action oriented and results driven.
Able to adapt and succeed in a changing environment.
Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Advanced degree (e.g., Master’s, PhD, etc.)
5+ years’ experience with project/program management.
Lean Six Sigma Green Belt certification.
ITIL v3/4 Foundations certification.
Experience with Linux, Windows, C, Scripting, Java, .NET, web services, Cerner Millenium API’s, RDB, SQL, and Ingres.
Assistant Director-level (or above) experience with integration, interface, and development solutions.
CONDITIONS OF EMPLOYMENT
This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The majority of work is performed in an office environment during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Will be required to be on call as needed.
Ability to communicate clearly in English, both verbally and in writing.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.