IT Service Management Developer Intermediate | AdventHealth Information Technology
Location Address: 902 Inspiration Avenue, Altamonte Springs, Florida 32714
Top Reasons to Work at AdventHealth Corporate
Immediate Health Insurance Coverage
Career growth and advancement potential
Award-winning IT Department
Full-Time, Monday â“ Friday
You Will Be Responsible For:
Executes the tasks associated with service design, service transition or service operations (e.g., change, event, problem, and incident), adhering to the service management processes.
Acts as liaison between process owners, managers and users to evaluate and implement process improvement opportunities.
Ensures all parties understand ownership and accountability between service management supporting teams by communicating consistently and keeping accurate documentation throughout the change management cycle.
Provides group training on service management processes and tools using approved Service Management Training presentation.
Stays current with emerging trends in service management, proposing and developing plans to further the function.
Configuration/customization of the ITSM tools, including creating workflows and delivering business requirements.
Analyze and fully understand user requirements and current procedures to improve system capabilities, automate process workflows and address scheduling limitations throughout development and delivery.
Perform system and integration testing with sample and live data through web service and email APIs, including scripting logic for data transformation.
Perform upgrades and evaluate patches following the organizationâ™s Change Management processes.
What You Will Need:
Bachelorâ™s degree in Computer Science, MIS, or BSIT or relevant experience
Demonstrates the ability to achieve objectives via influence of others
Ability to communicate both written and verbally with all levels of the enterprise
The Admin / Developer for the IT Service Management tools will be responsible for configuring, administering and scripting in the tools chosen by ITSM. This role will work with the IT Leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use the IT Service Management tools.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.