GlobalNOC network engineers have an exciting role designing, deploying, configuring, and troubleshooting networks for clients across the nation and their connections around the globe. Specializing in managing complex higher education and government research networks, using some of the most advanced networking technology available, you will have room to grow in your career as a network professional at GlobalNOC.
Established in 1998 at Indiana University, the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120+, we provide comprehensive contracted network management services to over 20 large- scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.
Why work here?
Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
Grow your skills and career. With the 20+ networks we operate and manage, and the size and diversity of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.
Enjoy the life-friendly moderate cost of living of the Midwest. In Indiana, we have two locations - Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support remote engineers under the right circumstances. As of this posting, all employees are WFH for the indefinite future.
Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.
Time off benefits and opportunity to use them. You'll earn 30 days of paid time off per year to start, with an increase after 5 years. That's on top of an additional 9 paid holidays each year.
The peace of mind of comprehensive benefits. Medical, dental, life, disability, and vision insurance for you and your family. For more information, click here . An automatic contribution of 10% of your base salary towards retirement every year - no matching required. Paid parental leave available after one year of service.
Tuition benefit for you and your family members at world-class Indiana University.
Provide operational support in designing, implementing, and maintaining networking systems and services, appropriate and necessary for the delivery of information and data across a high performance networking infrastructure environment. Implement network software and hardware systems, troubleshoot state of the art network hardware, provide assistance to users of the network and participate in performance monitoring and tuning activities. Track new products, coordinate, recommend and perform product hardware upgrades. Conduct technology research and development, and provide standardization recommendation; responsible for documentation and upgrading of end-user support.
This position is posted at a PAE-3IT level but may be filled at a PAE-2IT level depending on the candidate's qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the Required Qualifications sectionbelow for the qualifications listed for each level.
Bachelor's degree in computer science, telecommunications, information technology, or a related field and three years of work experience in the areas of design, integration, installation, configuration and maintenance of data networks, including experience with several link-layer protocols (Ethernet, SONET, etc.).
Combinations of education and related experience will be considered.
Knowledge of networking protocols, specifically relating to routing of packets (OSPF, IS-IS, BGP, PIM, MSDP, and MPLS). Knowledge of other Internet services and applications within the IP suite (TELNET, FTP, NNTP, DNS, SMTP, HTTP, etc.). Strong interpersonal skills, technical writing and communications. Understanding of network standards and protocols. Ability to handle multiple priorities and constantly changing demands and work effectively in a multitasking environment.
Bachelor's degree in computer science, business systems, or a related technical discipline and one year of experience in an information technology environment with increasing complexity and scope.
Combinations of education and related experience may be considered.
Knowledge of computer networks (local and wide area). Experience supporting one or more research networks. Excellent communication and interpersonal skills. Knowledge of JunOS IOS-XR, IOS, other network software packages.
PAE-3IT: Experience with Cisco and/or Juniper routers and switches, optical technologies especially WDM and DWDM, programming in Perl or C, basic UNIX system administration, and with the installation and maintenance of networking or other computer hardware. Experience with large scale projects and rollouts.
PAE-2IT: Experience with the following: Layer 1, 2 and 3 technologies. Experience with Cisco and/or Juniper routers and switches, optical technologies especially WDM and DWDM, programming in Perl or C, basic UNIX system administration, and with the installation and maintenance of networking or other computer hardware. Experience with large scale projects and rollouts.
Working Conditions / Demands
Operate high-end networking equipment (for example Juniper, Cisco, Force10 products,) Computer hardware/software, hand tools/test equipment, and general office equipment. Ability to push and lift 50 pounds or more. Reading (documents or instruments), detailed technical work, problem solving and trouble-shooting, stress, self-training, math, reasoning, and customer interaction. Remaining stationary (particularly for long periods of time). Keyboarding (working with a computer keyboard and monitor for extended periods of time).
Requires creativity in identifying complex solutions and finding solutions quickly and accurately. Attention to detail in communicating technical issues and specifying equipment. Mental discipline in resolving hardware and software problems. Ability to change priorities as project expands or project needs change. Problems arise at all hours of the day. Energy and focus must be sustained until problems are resolved. Juggling multiple tasks, ability to exercise quick judgment yet make appropriate decisions and avoid mistakes that have significant ramifications make position highly demanding physically and mentally.
Bloomington, Indiana OR Indianapolis, Indiana
Remote working will be considered for the right candidate.
Salary Plan: PAE
Salary Grade: 3IT
Job Function: Information Technology
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
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Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.