If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!
This position will be staffed in Des Moines.
On October 5th, 2020 your career at Nationwide begins with an award-winning 10-week training program that is designed to set you up for success.Your training schedule will be Monday–Friday, 8:00am-4:30pm followed by a regular work schedule based on business need.After training, schedule options may include the following:
5x8 Option 2: Mondays, Tuesdays, Wednesdays, Thursdays 12:30 PM - 9:00 PM; and Saturdays 8:00 AM - 4:30 PM
4x10 Option 1: Mondays, Thursdays, and Fridays 11:30 AM - 10:00 PM; and Saturdays 11:45 AM - 10:00 PM
4x10 Option 2: Mondays, Tuesdays, Fridays 10:30 AM - 9:00 PM; and Saturdays 9:15 AM - 7:30 PM
Compensation Band: C2 with opportunities to increase pay based on performance, a 10 – 15% shift differential on qualifying roles and a competitive benefits package.
Job Description Summary
Responsible for providing an effortless customer experience through phone interaction in addition to e-mail, chat and text regarding personal lines insurance policies from customers, agents, third parties, and business partners while contributing to individual and team performance expectations. Provides first time final resolution and proactive solutions.
Typical Skills and Experiences:
Education: High school or comparable diploma; some undergraduate studies preferred.
Experience: One year work-related customer service experience; high preference for experience in the insurance or financial industry.
Knowledge: Basic knowledge of general business practices and terminology. Prefer familiarity with insurance or customer service concepts. Skills needed for the role will be provided during training and onboarding.
Skills/Competencies: Issue diagnosis, issue resolution, compliance focus, active listening, and customer advocacy. Time management, schedule dependability, basic math skills and ability to interact in a co-hort learning environment is crucial. Customer service mindset. Customer specialist own the experience, advocacy and are customer centric.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above Minimum Job Requirements must be approved by the Manager and Human Resources.
Internal Number: 66000
About Nationwide Insurance
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the U.S. and is rated A+ by both A.M. Best and Standard & Poor’s. The company provides a full range of insurance and financial services, including auto, commercial, homeowners, farm and life insurance; public and private sector retirement plans, annuities and mutual funds; banking and mortgages; pet, motorcycle and boat insurance. For more information, visit https://www.nationwide.com/