Technology Manager, Chatbot Development and Support
AIA International Limited.
September 3, 2020
Bring your career aspirations to life with AIA! Summary:
The Application Integration Engineer will support web application development for mobile device and fine-tune existing systems / implement new computer systems to ensure smooth production run of application systems for users.
Roles and Responsibilities:
Support and monitor the development, implementation and maintenance for Chatbot
Support business requirements gathering, analysis, and documentation of best practices and solution frameworks
Manage stakeholder expectations and coordinate with IT, vendors and contractors to ensure successful project executions with high quality deliverables
Collaborate with end users to ensure developed systems can fulfil user requirements
Replicate and scale solutions to potential functions with common / similar business needs
Work with supporting vendors and transfer knowledge and expertise of the developed solutions back to AIA team
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements
Bachelor in Statistics, Data Science, Computer Science, Electronic Engineering, Information Engineering or other relevant disciplines
At least 5 years relevant experiences in Financial Services, Information Technology or Retail industry
Hands on experience to develop chatbot using IBM Watson NLP tools including DialogFlow, intent and entity training
Knowledge of HTML coding
Experience with ML / AI / NLP / Speech Analytics / Speech Recognition solutions
Programming experience with SQL, Python, C++, Scala, Java, R or similar language
Ability to pick up insurance concepts quickly
Fluent in English and Cantonese
Basic insurance and pension knowledge would be definitely an advantage
Candidates with less experience will be considered in junior positions
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.