Senior Business Analyst – Target Operating Model, Change and Transformation
September 30, 2020
Business Analyst – Target Operating Model, Change and Transformation
Synechron partners with leading financial services institutions ranging from banks to asset managers to insurance companies, successfully delivering large scale change and transformation programmes.
Our employees are at the heart of driving that change. We are always on the look-out for ambitious talent to add to our existing group of dedicated innovators, experts, thinkers and doers.
We are currently helping one of our banking clients with a multi-year change programme that aims at improving the bank's client on-boarding as well as various associated aspects.
To achieve this, the bank is building out
a) a client-centric portal to improve client experience and
b) a platform that allows integration to core banking systems for functions such as processing payments.
Synechron is helping the client by defining the Target Operating Model covering (but not limited to) the following:
People and Capabilities
Process and Performance
Organisation and Governance
Sourcing and Location
Having the TOM in place will enable to client to use this as a framework and allow the client to identify gaps locally and align the processes to the global operating model.
We are looking for a Senior Business Analyst to help with the above.
The Senior Business Analyst will be defining the various use cases for the client-centric portal and the platform that allows integration to the core banking systems. Working closely with various teams, including the technology team, the Senior Business Analyst will align business and IT on the technology design as well as the change process.
In addition, when both tools are rolled out to multiple countries, the Senior Business Analyst will manage the TOM implementation and work closely with the Product Owner to conduct Gap Analysis, training and testing strategies.
The Business Analyst needs to demonstrate the following skills/experience
Previous experience of working in financial services, ideally banking as a Business Analyst
Worked on large scale change and transformation programmes for a bank
Experience of as-is, to-be process modelling and Target Operating Model is a must
Strong knowledge of Business Analysis i.e. Requirement elicitation/gathering, Analysis, Specification and Approval
Able to effectively use interviews, surveys, brainstorming, workshops etc for requirement gathering
Excellent analysis skills to effectively carry out Gap Analysis
Able to produce high quality artefacts such as BRDs, org charts, scoring matrix, stakeholder map, use case, process flow, wireframe, etc.
Familiarity with UAT
Excellent communication skills, acting as a bridge between business and technology
Nice to have:
Previous experience on working on client onboarding systems/tools/portal and/or core banking systems implementation is a huge bonus.