Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers 'round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.
Provide technical support for issues related to Network systems, applications, and tools used by the business units. Participate in quality assurance testing and user acceptance testing of technology components related to Network monitoring tools. Provide support for Network tools including but not limited to: HP Network Automation, CA Netflow/NetQoS, Prime Infrastructure, SMARTs, Lancope Stealthwatch, and Tavve Zone Rangers. Develop and/or update technical process and procedure documentation for user/support team training. Demonstrate problem solving, analytical, and multi-tasking skills. Perform on call support duties and act as an escalation point for critical applications. Schedule and perform OS maintenance (patching updates and verification) related tasks as required across all Network servers supported by the team. Perform triage and troubleshooting techniques to resolve incidents and quickly restore business services. Independently identify and troubleshoot chronic incidents, make decisions on recovery actions and solicit input from senior level technology engineers and/or vendors when handling complex issues. Respond to break/fix issues, escalating as needed. Ensure compliance to incident management and risk policies, coordinating and enforcing change management policies. Work independently and as a member of a high performance, geographically dispersed team.
4+ years of Network experience
3+ years of experience working in a large enterprise network organization
4+ years of experience with network management tools and protocols
1+ year of Cisco Lancope StealthWatch system experience
5+ years of experience in network operations, network engineering, or a combination of both demonstrated through work or military experience
Knowledge and understanding of incident handling or management
Knowledge and understanding of Network
Knowledge and understanding of network changes
Knowledge and understanding of network discovery tools
Knowledge and understanding of network engineering
Knowledge and understanding of network infrastructure systems (routing, switching, load balancing, or firewalls) and internet technologies
Knowledge and understanding of network management tools and protocols
Knowledge and understanding of problem isolation, troubleshooting and service restoration in network monitoring systems
Excellent verbal, written, and interpersonal communication skills
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5554207
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo