Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.
Specifically this Financial Crimes Analyst 1 will support Cards, Retail & Merchant Services/CFS Loan Operations.
Primary responsibilities for this role will include but are not limited to:
Investigates, negotiates and mitigates potential or known moderate dollar loss or risk claims with customer/suspects, analyzes evidence and works with more difficult customers or collects losses from responsible party. Analyzes fraud findings to determine extent of fraud risk. May escalate more complex situations/trends as needed. Will be responsible for reviewing alert strategy performance and presenting findings. Performs analyses to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products.
Drafts report of findings and trend analysis and make recommendations to mitigate risk. May participate in cross-department projects. Provides work direction to lower level specialists, ensuring work is completed on time and accurately by planning, coordinating and monitoring daily activities. Acts as an escalation point for lower level specialists to resolve issues and provide training. May conduct education for financial crimes awareness.
WORK SCHEDULE: Tuesday through Friday, 9:00am – 6:00pm, Saturday, 8:00am – 5:00pm ***Hours are subject to change according to business need. ***Availability to work overtime as needed by the business.
Training: 2 weeks Monday-Friday 9:00am-6:00pm
During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network and is a different email address than the one you originally used when you joined Wells Fargo. Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates. Depending on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo Bank.
2+ years of experience in one or a combination of the following: financial services, criminal justice, applied science, mathematics, statistics, modeling, fraud, anti money laundering, Bank Secrecy Act, or investigations of financial crimes or policy violations demonstrated through work or military experience; or a BS/BA degree or higher in applied sciences, mathematics, statistics, economics, finance, or criminal justice
Other Desired Qualifications
Experience in a production based environment, i.e Applications worked per
Call center experience
Ability to achieve high production and quality standards
Strong analytical skills with high attention to detail and accuracy
Outstanding problem solving and decision making skills
Knowledge and understanding of fraud debit or credit card call center or risk management
Knowledge and understanding of card industry fraud detection
Intermediate Microsoft Excel skills
Excellent verbal, written, and interpersonal communication skills
Ability to work effectively under minimal supervision and follow specific guidelines
Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues
Ability to interact with integrity and a high level of professionalism with all levels of team members and management
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
The salary range displayed below is based on a Full-time 40 hour a week schedule.
AZ-Chandler: Min: $35,800 Mid: $49,000
AZ-Chandler: 2800 S Price Rd - Chandler, AZ
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Internal Number: 5556882
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo