| About our Organization At Lower Cape Fear LifeCare, our Mission is to provide access to the highest quality LifeCare, education, and supportive services to our patients, their families, and communities we serve. Our Vision is to enrich the lives of those we serve through excellence in LifeCare. Our Locations and Service Areas We proudly serve patients and families in private homes, assisted living facilities, skilled nursing facilities, hospitals, and our care centers located in Wilmington, Bolivia, and Whiteville, North Carolina. Our service area includes Bladen, Brunswick, Columbus, New Hanover, Onslow and Pender Counties in North Carolina; and Horry, Georgetown and Marion counties in South Carolina. Our corporate office is in the coastal community of Wilmington, NC. Compensation, Benefits & Work-Life Balance To attract, reward, motivate and retain good people, Lower Cape Fear LifeCare offers a flexible work environment, a generous Paid Time Off Policy, competitive salaries at a minimum of twelve dollars per hour, sign-on bonuses for staff CNA’s and RN’s, and an outstanding benefits package to include a 403B retirement plan with employer match, and company paid Long Term Disability and Life Insurance to eligible employees. Please visit our website for additional employment opportunities and more information on the variety of benefit options available to our employees. Join us in making a difference in someone’s life! We are currently seeking a Director of Business Development to join our group of dedicated and experienced professionals. Knowledge, Skills and Abilities - Manages and coaches Account Executive team and acts as a marketing liaison between LCFL and referral sources by providing service information to physicians, assigned facility staff, patients and families and other providers of health care.
- Responsible for development and execution of growth strategy, referral partner relationships at the executive level, partnerships, and contracts, including ACOs and joint ventures.
- Develops and oversees execution of a strategic sales and marketing plan including tactics designed to meet budgeted admission goals.
- Takes initiative to develop and maintain relationships within the clinical department to assure effective communication both internally and externally for our referral customers.
- Assists in the development and management of annual budget for Business Development activities and performs monthly cost and productivity analysis; prepares monthly report for senior leadership team.
- Acts as a resource to physicians, patients/families, and assigned facility staff regarding awareness of service, end-of-life issues and palliative care
- Actively identifies barriers in the community, physician offices and facilities; takes an active role in solution/ resolutions by providing excellent customer service to all providers who influence referrals.
- Have a direct influence on census growth, length of stay and referrals from providers in assigned territory based on individual goals and strategies.
- Analyzes trends and patterns in referrals and admissions to identify needs and to develop marketing strategy.
- Organizes and performs work effectively and efficiently.
- Maintains and adjusts schedule to enhance program performance.
- Demonstrates positive interpersonal relations in dealing with all members of the team.
- Maintains and promotes customer satisfaction.
- Effectively demonstrates the mission, vision, and values of Lower Cape Fear LifeCare on a daily basis.
Qualifications - Education: Degree in business, marketing or related field preferred.
- Licensure / Certifications: None
- Experience: Three (3) years’ experience in leadership capacity of leading sales managers or multiple sales teams demonstrating results; Five (5) years’ experience: preference in hospice or home care sales or experience in marketing, public affairs, community relations or hospital liaison nurse
- Essential Technical / Motor Skills: Ability to speak clearly to communicate with patients, families, physicians and staff. Good command of the English language. Computer experience is helpful.
- Interpersonal Skills: Ability to develop positive interaction with patients, families, physicians and staff and other health professionals to effectively communicate and educate about hospice services and end-of-life care. Must possess strong verbal and written communication skills be self-motivated and self-disciplined.
- Essential Physical Requirements: Ability to move freely. Ability to work a full day and participate in occasional after hour events.
- Essential Mental Abilities: Ability to define problems, collect data, establish facts and draw valid conclusions. Requires higher level of mental faculties accompanied by short and long-term memory and the ability to manage stressful situations
- Essential Sensory Requirements: Touch, sight, hearing, ability to organize thoughts, facts and ideas. Ability to translate the written word.
- Exposure to Hazards: Rare but possible exposure to patients and other situations, which present a potential threat to personal safety.
- Other - Hours of Work: Generally, Monday - Friday, 8:00am-5:00pm. Weekends, evening and early morning hours will be required from time to time. Flexibility with schedule required.
- Population Served: Physicians, Nursing Staff, Facility Administrators, Discharge planners, Social workers, other health professionals, insurance specialists, general public, community leaders, and all patient populations from infants through geriatric with life limiting illness.
- Must have a valid driver license and reliable transportation.
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