Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage many the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
Develop new business strategies and business models, taking all aspects into consideration and providing insight into how these strategies will benefit the company
Oversee the design of new products, commenting on how they will fair in the market in order to guide the designers
Design and lead training programs to establish a base understanding in any department or company-wide and ensure that all employees grasp the information correctly
Collaborate with business users and vendors/partners for solution planning and integration
Manage cross functional/matrix business stakeholders on solution requirement including mapping business processes, establishing project scope, goals and key value creation
Work closely with business stakeholders and system development team to gather requirements, Functional Specification Developments
Facilitate conflict resolution and able to influence business and technical stakeholders towards a common objective
Work with respective stakeholders on UAT planning, execution, identifying project risk and critical paths
Provide project dashboard reporting and metrics to business sponsor and key stakeholders
Coordinate with country business and technical stakeholders to ensure smooth cutover during schedule releases
Work with business and production management teams to prioritize and resolve critical production issues
Owns and manages process repository and is responsible for maintenance of all processes in the domain/sub-domain (Business Process Management)
Requirements
Analytical and with drive to solve problems
Excellent verbal and written communication and good presentation skills
The ability to interact professionally with a diverse group, including executives, subject matter experts, developers
Pro-active and able to organize, coordinate, and direct users and teams
Process positive attitudes and able to adopt to changes fast
Working experience in Banking environments will be an advantage
Having mobile applications and payments knowledge will be an advantage
Delivery focused and results oriented
Attention to details and highly organized and able to work under pressure in a time-critical environment
Ability to work independently, and keep calm when under stress
Microsoft Excel/Powerpoint/Projects/Word/Visio
Good Understanding of Insurance/Payment/External Partnership Integration will be a plus
High level understanding of technologies associated with API
Understanding and hands-on experience in both Agile and Waterfall approaches in SDLC
Familiar with Jira and Confluence tools will be an advantage
Develop and maintain value analysis tools for strategic and value-driven decisions of the company
Use analytics to improve investment decisions in development, project operations, M&A and restructuring
Excellent organizational, vendor and partner management, negotiation, and prioritization skills
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
