The University of Missouri Saint Louis is searching for a software support specialist to support the CRM team. As a member of the CRM team you will be responsible for building and maintaining a consistent engaging student experience as they use their CRM system. Additionally this position will require collaborating with stakeholders to deliver on requested features.
This position is within the Division of IT Services, which manages and supports the campus shared services centralized administrative and academic services, development and operational service of the University of Missouri Saint Louis campus.
Basic Function & Responsibilities:
Develop and test new features
Maintain data integrity and quality assurance
Troubleshoot CRM related issues
Integrate CRM with third party systems
Support end users with any problem
Design dashboard and reporting analytics
A bachelor's degree or an equivalent combination of education, training and experience, and at least 2 years of experience.
Bachelor's degree or equivalent job experience
Experience with a CRM or equivalent system
High level of accountability to oneself and to the team
Commitment to achieve results despite tight deadlines and shifting priorities
Ability to work with various stakeholders to deliver features on time
Excellent problem solving skills
Experience with Slate CRM
Experience working with PeopleSoft Campus Solutions
Application Deadline January 26, 2021
Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).
For questions about the application process , please call (314) 516-5805. If you are experiencing technical problems, please email firstname.lastname@example.org .
The University of Missouri - St. Louis offers benefit-eligible employees a wide variety of benefits including: health, dental and vision coverage effective on the first day of employment, vacation and sick time accrual, four personal days per year, tuition assistance for employees and their dependents, pension and employee and dependent life insurance. For more information about our benefits, please visit http://www.umsystem.edu/totalrewards/benefits .
UMSL is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, gender expression, age, genetic information, disability, or protected veteran status.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
The University of Missouri?St. Louis (UMSL, commonly pronounced ""uhm-suhl"") is one of four universities in the University of Missouri System. Established in 1963, it is the newest university in the UM System, it is the largest university by enrollment in the St. Louis area with 16,809 students. UMSL's campus is located on the former grounds of the Bellerive Country Club in Saint Louis County, Missouri, United States, within the municipalities of Bellerive, Bel-Nor and Normandy. Additional facilities are located at the former site of Marillac College. UMSL is proud of its motivated, active student body, which consists of over 13,000 undergraduates and 3,500 graduate and professional degree seeing students. UMSL is home to 1,447 faculty members who deliver 54 bachelor's degree programs, 37 master's degree programs, 15 doctoral degree programs and the only professional degree in optometry in Missouri. UMSL provides 24 graduate certificate programs and two education specialist programs. Express Scripts, is the largest corporation in the country, has its headquarters located on a college campus. Express Scripts has 2,500 employees working on the UMSL campus.