A Senior Business Analyst with experience of Client Conformance is required to support the delivery of change to the business by leading and participating in all activities that enable assessment of
business needs, capture requirements, design & deliver appropriate solutions and embed them into the respective business function.
The main purpose of the role is to act as interface and point of liaison between the business, Ops transformation & IT teams in order to undertake analysis into designated areas from a process, system or people perspective to identify problems, challenges or opportunities and follow through the implementation of a roboust and sustainable solution.
Key Responsibilities & Experience
Lead or deliver such analysis activities as may be assigned; This may include:
running workshops with the business, stakeholders and other project participants, this may be to gather requirements or conduct impact analysis (which could be people, process or technology)
creation of as-is or to-be process maps or target operating models
defining and documenting business and functional requirements
assessing systems or processes for defects, gaps or potential areas for improvement and designing the solution to those
working with Architects, Operational Excellence, Development teams to create detailed design specifications documents
continuous review and assessment of solution delivery to ensure it will meet business requirements
supporting the project manager on the validation of test plans or creation of UAT plans, scripts and approach
supporting the implementation phase of the project though the application of such knowledge as has been used to create the solution
Work with Project Manager and IT Portfolio Manager to define analysis work packages that will need to be executed during the course of the project. Where required, deliver analysis approach, work plans, estimates and other material that may be required to successfully plan the project.
Prioritise workload and balance/escalate conflicting demands in order to ensure agreed deadlines are achieved
Develop effective working relationships with the business in order to assist in the delivery of projects ensuring service continues to meet customer satisfaction
Engage and communicate effectively with business stakeholders, business owners and representatives in order to conduct analysis and to ensure deliverables meet the business needs.
Conduct ( or participate in)peer reviews of such documentation that may be produced within the analysis team to ensure consistent approach and quality at all times
Regularly review and monitor risks and issues and make recommendations for resolution. Where applicable own risks and issues that may relate to analysis and as delegated to do so by the Project Manager
Positively promote the department, division and company as a whole, in order to maximize brand leverage and work within peer group to continuously seek ways of improving analysis function
Proactive self starter who can shape and define analysis work packages
Ability to engage with Business Representatives of all levels and communicate in a structured and professional manner
Ability to lead / direct workshops with senior stakeholders
Ability to design simple solutions for complex business problems
Constructively challenging stakeholders with requirements & influence stakeholders at every level
Ability to collaborate with IT teams including Third Party suppliers and strategic outsource partners
Well versed with Agile principle, agile artifacts, agile ways of working.
High level of proficiency with Microsoft office products incl. Visio
Essential Knowledge / Experience
Previous experience of leading Business Analysis activities in a large demanding transformational project/programme focussed on Client Conformance
Experience of leading through analysis in face of ambiguity and outlining an execution path to get to the desired target state.
Proven track record of delivery including working on a project from pre inception through to business and technical delivery
Ability to lead or co-lead projects/programmes with other Sr. BA's or project/programme manager
Experience of working with mainstream IT technologies, architectures and an understanding of the structure of an IT department.
Ability to elicite, understand, capture and document requirements in a structured and efficient manner that are suitable for use by Architects, developers and testers
Experience of mentoring / leading other BA's and where required managing performance.
Experiences of working closely with onshore and offshore IT developers/testers.
Experience of systems development lifecycle (SDLC) and disciplines preferably within a multi- vendor environment
Knowledge of Insurance or experience of consulting in a complex Financial Services organisation or experience of working through regulatory projects will be preferred
Applied knowledge of Lean, Six Sigma, Design Thinking principles would be desirable
Exposure to systems such as IRIS, Genius, Guidewire CMS, Pega, Salesforce, Oracle would be desirable