| Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job Purpose We are seeking rounded Business Analysts who have experience of Customer Journey and Business Process definition, specifying information reporting and software changes and implementation involving UX screen design, workflow and automated correspondence. We are seeking seasoned BA professionals with a well-rounded toolkit, robust delivery discipline and strong interpersonal skills. In addition we will value applications from candidates with a working knowledge of our specific context such as our products: insurance, protection, annuities, bonds and home finance; our platform delivery context with knowledge of GBST Composer and Salesforce and the business disciplines we serve such as actuarial, compliance and marketing. What you'll do - Conducts demand evaluation, identifies and articulates risks associated with evaluated demand suggesting mitigation options.
- Identifies improvement or risk mitigation opportunities and communicates to the business beneficiary for prioritisation and potential sponsorship.
- Elicits, analyses and synthesises stakeholder perspectives. Works in partnership with Delivery and the change sponsor to resolve conflicting stakeholder perspectives in line with project and wider corporate objectives.
- Acts as an ambassador for change in all stakeholder interactions.
- Conducts exemplary contracting concerning own work: evaluating the need, agreeing an analysis approach, providing realistic estimates and identifying own needs including training, tooling, information access and Subject Matter Expert access.
- Provides transparency regarding progress, maintains own milestone plan managing stakeholder expectations and maintaining delivery commitments.
- Produces and maintains a trace from business need to benefit realisation as standard on all change initiatives covering both IT and business activities. Identifies and escalates trace anomalies (insufficient activity to deliver business need or activity with no trace to business need).
- Exploits trace to provide robust impact assessment of change requests on mid-flight initiatives.
- Engage in and, where required, conduct Post Implementation Review / retrospectives documenting the outcome to the local standards and ensuring that actions arising have clear and accountable ownership.
- Champions the customer (or solution consumer) in every context.
Desired Knowledge / Experience / Skills Essential: - Successful applicants should be able to demonstrate competency equivalent to holders of the BCS International Diploma in Business Analysis
Desirable - We welcome candidates with certification in any of the following: - BCS Advanced International Diploma in Business Analysis
- BCS International Diploma in Business Analysis
- IIBA Certified Business Analysis Professional (CBAP)
What you'll like about working here As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You'll also receive the support you need with your personal and professional development. Diversity and inclusion Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences |
