Technical System Association Resources Manager

Application Deadline is March 4, 5 p.m.

Digital Resources Manager

Job Description

This position reports to the Executive Director. Is full-time/exempt and has no direct reports.

About Us

Texas Library Association (TLA) a non-profit organization founded in 1902 to promote libraries and library services in Texas, supports the work of libraries, library professionals, and educators throughout the state.  Our membership of almost 6000 members includes library professionals from school, public, academic, and special libraries, and library supporters dedicated to helping libraries better serve their communities.

Essential Duties:

The Digital Resources Manager is the key liaison between TLA’s IT vendors and staff. The position serves as the primary point-of-contact for all new and evolving IT needs and serves as an organizational advocate who will support initiatives from conception to golive, then serve as an escalation contact for system support-related issues.

The Digital Resources Manager will develop a broad and deep understanding of the organization’s business, operations, IT systems and technology-based intellectual property. The role is responsible for partnering with the TLA management team and appointed staff to identify opportunities to leverage technology to support TLA’s growth objectives.

The Digital Resources Manager has overall responsibility for ensuring that the organization is getting maximum value from existing software tools and vendor partnerships (e.g. AMS, CMS, etc.); that technology-related business processes are working efficiently and effectively; and, for ensuring that technology-related needs are understood, documented and addressed.

The Digital Resources Manager will work alongside the TLA’s management to develop specific IT strategies and road maps and serve as a champion for the organization with outside vendors and industry partners.

Responsibilities include, but are not limited to: 

Evolving Technology Requirements

• Initial evaluation of all new technology-related projects and initiatives, to ensure scope, requirements, scale and integrations are fully understood, all appropriate options are considered, and risks are evaluated upfront.
• Work with the internal stakeholders to develop the Business Case and ROI for IT projects. Shepherd projects through the approval process where necessary
• Evaluation of completed projects to demonstrate impact/ROI

Optimization of Existing Tools

• Working with internal stakeholders and existing partners (e.g. AMS, CRM, IT service providers) to alleviate ‘pain points’ in existing processes and developing solutions by reviewing settings, workflow, and use cases
• Understanding and evaluating product road maps to ensure the organization is taking advantage of new functionality at the appropriate time and optimizing business processes and/or settings to maximize the impact of new functionality available.
• Work closely with staff in all departments to understand requirements, identify appropriate technology solutions and champion them within the organization.
• Developing relationships with existing vendors.
• Continually research new products that will add value, improve efficiency, and benefit staff and members.
• Work closely with staff to resolve challenges and issues; encourage and foster creative, collaborative problem-solving.
• Work closely with Management to identify training needs and develop, provide or arrange appropriate training offerings.

Process Improvement & Innovation

• Understand and evaluate the organization’s current processes and workflows and recommend new solutions (e.g. process changes, new software, or new ways of using existing software) to improve operational efficiency and/or financial performance
• Identify opportunities to automate and streamline existing business processes, and work with the volunteer leaders to encourage adoption of new tools and ways of working
• Work with stakeholders to document requirements, scope solutions and determine resource requirements to deliver these solutions
• Attend IT and industry-specific conferences and network with vendors to understand alternative solutions and emerging industry trends
• Ongoing evaluation of technology solutions for trending global issues, areas for enhancement and possible alternative vendors

Other

• Perform any and all tasks as deemed necessary and as assigned by the supervisor and/or senior management.