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Associate Technical Account Manager
Yardi Systems
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Associate Technical Account Manager

Yardi Systems

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Details
Posted:
February 8, 2021
Location:
Roswell, Georgia
Type:
Full Time - Experienced
Categories:
Customer Service and Support, Information Technology
Preferred Education:
4 Year Degree

Yardi is a global software company providing innovative property management solutions and services in every real estate market.  We are focused on providing our customers with superior products and outstanding customer service.  We are passionate about technology and believe work should be fulfilling and fun!  We are committed to our customers, employees and the communities where we live.

We are looking for motivated, enthusiastic team players with great customer service skills to provide technical support for our fast-growing software product - Yardi Breeze!

What you will do

  • Provide amazing customer support through live chat for new and existing Breeze clients
  • Use your problem-solving skills to troubleshoot application issues
  • Follow up on any issues requiring research or information from clients
  • Create write ups for escalated issues, log cases and create documentation for issue resolution
  • Build rapport with customers and complete set ups with coordinated weekly calls
  • Be part of a great team and collaborate with Breeze team members across the U.S.

 

What you need to have

  • Bachelor’s degree in Business or related field
  • Awesome written and verbal communication skills
  • Phenomenal customer service skills and desire to go the extra mile
  • Excellent attention to detail and ability to follow processes
  • High comfort level troubleshooting and providing support over chat
  • Great people skills and the ability to be personable and professional
  • Flexibility, and the ability to manage changing priorities

What would be helpful to have                 

  • Previous technical support and application troubleshooting
  • Knowledge of accounting principles

What you get as a Yardi Employee

  • A great place to work with fantastic people
  • Ability to learn new technology and develop professionally
  • Competitive compensation
  • Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!

At Yardi, we’ve created a team of over 7,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment.  Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference.  Our corporate culture stresses integrity, respect, trust, responsibility, and fun!  Come join our growing team!

EOE/Race/Gender/Disability/Vets

 

About Yardi Systems
At Yardi, we’ve created a global team dedicated to making great real estate software products and fostering a collaborative work environment. We care about our community and like to come together to make things happen, whether we are focused on creating new software innovations or giving back through philanthropy and volunteerism. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. There is something for everyone at Yardi, whether you love to code, or are a people person and enjoy solving issues and providing support to clients. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun!
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