Bring your career aspirations to life with AIA! The Senior Solution Analyst will support the execution and implementation of the system enhancements in Life Operations through participation in the following:
Actively involved in delivery and implementation of strategic initiatives and BAU enhancements requested by the business.
Lead discussions with the business on understanding the processes and document the rules and enhancements that are needed.
Prepare and review that the business requirements are comprehensive and they meet the business needs taking into consideration future needs and changing business needs.
Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).
Conduct/review UAT and responsible for UAT sign off.
Collaborate and prioritise the changes with the users and other key stakeholders if there are gaps in the business requirements so that the agreed launch timeline will not be impacted.
Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the project status and plans.
Provide guidance to Solution Analyst and Support Specialist.
Prepare/Review training materials.
Actively seek continuous improvements in her/his area of expertise so that she/he continues to be relevant to the business.
Job Requirements
Diploma or Degree Holder in Business IT, Computer Science or a related discipline
Candidates with at least 5 to 7 years working experience in life insurance operations and with knowledge in both operation and system areas are preferred.
Have experience in UAT
Able to make decisions
Strong analytical and problem solving skills
Good verbal and written communication skills and good interpersonal skills
Able to multi-task, meet tight deadlines and work in a fast paced environment to make things happen
Able and willing to be hands-on.
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
