Welcome to the new standard of healthcare! Premise Health is the world’s leading healthcare access provider. We deliver purpose-driven career experiences in a culture-centric work environment—ensuring that employees at the nation's best companies get, stay, and be well. In a changing healthcare environment, we know there's a better way for organizations to help their people live healthier lives by delivering the right care at the right time, right where they work. Partnered with visionary organizations around the globe, we offer a broad range of healthcare services and deliver an effortless patient experience that raises the bar, lowers costs, and redefines the meaning of quality care. By shifting the conversation from cost to return and from treatment to prevention, we are committed to help people, their families, and the organizations they work for be at their best. We are looking for a Service Management Analyst to work at our Corporate office in Brentwood, TN ! If you possess a “whatever it takes attitude” keep reading. It’s hard to pinpoint a “typical” day here (and who wants typical anyway?), but as the Service Management Analyst , you will develop & illustrate strong processes while leaning heavily on your analytical, and detail-oriented skillsets. The ideal candidate will have knowledge of Service Management (SM) and the IT Infrastructure Library (ITIL) framework. What You’ll Do for Us: Develop process models. Document policies, procedures and standards associated with ITSM processes. Assist in the development and the implementation of adopted processes into the ITSM tool. Assist in the development of Service Level Agreements (SLA), Critical Success Factors (CSF), and Key Performance Indicators (KPI). Assist and contribute to the development of training and presentation materials. Deliver training sessions and presentations across various teams and levels of the organization. Assist in administration of an Enterprise Service Platform. Identifying, documenting, and reporting service delivery metrics. Manage and assume responsibilities of identified processes and/or lifecycles within the organization Ensure Continual Service Improvement (CSI). Education: Bachelor’s degree preferred OR a High School Diploma/GED/Associate’s degree or equivalent work experience. ITILFv3 or above Certification preferred or willingness to obtain within one year of employment. ServiceNow Administrator Certification preferred or willingness to obtain within one year of employment. Experience: 4 - 6 years of IT experience with Bachelor’s degree OR at least 6 years of IT experience with High School Diploma/GED/Associate’s degree. Prior experience as a Service Desk or support team lead. Prior experience as an Incident Manager or Change Manager a plus. Knowledge and Skills: Knowledge of ITSM tools such as Remedy, ServiceNow, etc. Strong knowledge of SM and ITIL framework, such as Incident, Problem, 6sigma, Demand and Project Management. Prior experience documenting policies, procedures and standards. Strong verbal, presentation and written communication skills. Ability to establish and maintain a high level of trust and confidence. Intermediate level skill in Microsoft Office 2010 or later, and MS Visio: Word (for example: creating and modifying text styles, numbering and sorting lists, working with sections and columns, formatting tables, and using templates and using diagrams and drawing tools), Excel (for example: formatting text and borders of cells, working with workbooks and worksheets, using range names, referencing cells, sorting, and auto filtering) and PowerPoint (for example: creating presentations, adding and removing slides, entering and formatting text, applying design templates, modifying masters, inserting graphics and objects, creating handouts). Service focused. Proven ability to work with other teams in managing complex processes. Proven initiative to learn and research new concepts, ideas, and technologies quickly. Proven ability to work in a team-oriented, collaborative environment. Proven ability taking a concept from idea to completion. Ability to facilitate teams and bring others to consensus. Able to think in theory with a strategic mindset and apply tactically. Able to work autonomously, be accountable, and take initiative. What We’ll Do for You: At Premise Health, you’re not an employee – you’re a team member. We have health centers, pharmacies, fitness centers and offices scattered across the country, but we’re all working together to deliver exemplary and delightful service to our clients, their employees and family members. We’re proud of the culture we’ve built, and we aim to assist our team members in living their best life – in and out of the workplace. That’s why you’ll find us taking a yoga class together or starting a book club. We know that we can only help people get, stay, and be well if we do the same for ourselves. We’re also not afraid to share what we’re up to – check out some of our smiling faces. As an employer, we want to compensate you for the work you do with more than a paycheck (although you’ll get one of those too). Premise Health offers competitive benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, and a company-sponsored wellness program. We are an equal opportunity employer of nice people and value inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.