The role holder is primarily responsible for the pro-active acquisition and activation of mortgage loan business for the Bank.
Processes
Sales emphasis will be mainly on individual customers with needs on their residential and commercial mortgage loans. Successful candidates will also be required to provide wider range of retail and priority products such as unsecured cards and Insurance to targeted mortgage segments.
Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key Stakeholders
Establish relationship with external stakeholders (e.g. property agents, brokers, related other external sales agents) to increase referrals for mortgages under individual names.
Other Responsibilities
Engaging affluent and mass market clients for their mortgage requests from internal stakeholders such as marketing campaigns, inbounds mortgage enquiries and also branch walk-in.
End to end implementation of mortgage sales process from case processing right up to acceptance of loan offer.
Able to perform off-office hours and weekend activities when required. (Networking events, campaigns and show flats)
Keep abreast of market trends and competitor offerings, and conduct regular market updates and follow-up activities for target customer groups, to better enhance the product differentiation in relation to external competition.
Requirements
Diploma/ Degree
2+ yrs experience in banking sales
Product Knowledge of Mortgage and secured products and knowledge in Singapore real estate market.
Regulatory framework for mortgage assessment (eg. MSR, TDSR etc)
Excellent interpersonal and communication skills and able to engage customer of all levels with assertiveness.
Interested candidates please email to kalyn.kong@lmarecruitment.com.
