The Lab Application Support Analyst provides technical Level 1 and Level 2 support to the Moda Data management system. This role will collaborate across teams to deliver quality service to end-users. The ideal candidate must have demonstrated experience working in a GXP environment, daily system maintenance, understanding the Audit Trail, change management best practices, database and Helpdesk Troubleshooting.
The Lab Application Support Analyst position is critical to patients as this role supports all labs across the Cell & Gene Therapy operations.
Responsible for level 1, 2 support of the MODA Labsystems
Assist in Master Data Management, daily maintenance, Audit Trail, and SQL Database tools
Assist in the launching of new business solutions. Coordinate fit-to-business, training, and deployment.
Provide application-level support, delivering solutions for incident resolution and identifying business process improvement opportunities.
Manage application service and change requests (problem resolution, new features, new structures, configuration settings).
Manage expectations with key stakeholders as to delivery and status of the deliverable.
Create/recommend system solutions and modifications that increase productivity.
Bachelor's degree in Computer Science, InformationSystems, or Engineering Required
1-2 of Lab-application implementation and support
Must have excellent customer / end-user service skills
Strong analytical and problem-solving skills
Ability to lead and manage all aspects of a project
Catalent’s standard leadership competencies that are used to interview and for Performance & Development:
Leads with Integrity and Respect
Demonstrates Business Acumen
Fosters Collaboration and Teamwork
Engages and Inspires
Coaches and Develops
Diverse, inclusive culture
401(k) retirement savings plan with company match
19 days’ Paid time off
Medical, dental, and vision insurance
Flexible spending account
Employee discount programs
Robust Employee Referral Program
Internal Number: 0052480
About Catalent Pharma Solutions
Catalent hires people with a passion to make a difference to the health of millions of people globally. Your expertise, coupled with Catalent’s advanced technologies and collaboration with thousands of innovative pharmaceutical, biotech and healthcare companies, will help bring life-enhancing products to the people you know and love. Your talents, ideas and passion are essential to our mission; to develop, manufacture and supply products that help people live better, healthier lives. Interested in learning more about life at Catalent? https://www.catalent.com/about-us/overview/