Implementation Managers work directly with clients across all market segments (front and middle office), including hedge funds, banks, brokers, wealth managers, asset managers and pension plans. Implementation Managers direct and coordinate all work efforts internally and work with the client throughout the on-boarding process, which is organized as an implementation project, and which results in an enterprise solution in which our risk, performance and analytics products are integrated into the client's investment process. Implementation Managers manage several client on-boarding projects simultaneously. They form and lead virtual teams, along with Implementation Consultants, Risk Consultants, Product Mangers, Solutions Managers and Sales, dedicated to the clients.
What we will offer you: Depending on your location of your role, you can expect ...
Employee Resource Groups to support you in and out of the office
A wide range of benefits including - healthcare, dental plans, risk insurances and (location dependent) - cycletowork schemes, gym benefits, retail discounts,
A purposeful approach to Wellbeing including training, support networks, membership to wellness platforms and vendors, and active local office communities
A specific and deliberate planning to the physical offices in which we work, and support for everyone spending periods of time working remotely or at home. This approach mirrors our commitment to transparency and sustainability and puts the safety and wellness of our employees at the center of all we do. We aim to provide productive and sustainable work environments and technology that encourages collaboration, creativity and innovation.
Your key responsibilities -
Lead the presentation of Implementation Services during pre-sales and contract negotiations with clients and make recommendations on best practice of implementation in order to maximize the likelihood of success.
Understand client's requirements (analytic and technical) and client's detailed operation to translate into a well-defined solution architecture that aligns with MSCI's service catalog.
Take full responsibility and accountability for managing client implementation projects from initiation to seamless transition into operational service
Recognize, document and integrate in the solution planning any solutions gap that would require specific product development to meet client requirements.
Prepare and present clear and detailed project plans and solution definitions that comprise all deliverables that will be documented in the contract with the client
Define success criteria, establish and manage reasonable expectations, internally and externally
Organize resources required and establish milestones and timeframes internally and with clients
Coordinate internal and external effort to complete all planned tasks and resolve all unplanned issues
Communicate and report on project status/issues/risks with all stakeholders efficiently via appropriate media at agreed frequency
Escalate to project stakeholders critical issues and risk factors that might delay a deliverable or threaten effective project completion
Your skills and experience that will help you excel -
A minimum of five to ten years successful project management experience of large scale implementations in a client-facing role in the financial service industry
Knowledge of and experience with a variety of information technologies, including portfolio or risk management systems
Excellent understanding of financial products is required: equities, fixed income, derivative products and financial risk management techniques, portfolio management theory and performance attribution.
Project management certificate including Agile techniques (e.g. Agile Certification, PMP)
Strong communication, organizational, negotiating and problem solving skills
Bachelor's Degree required, preferably with a finance or engineering focus
CFA or FRM certification or MBA or Master's degree in finance or engineering is preferred
Fluency in English is required. Proficiency in other Asian languages is desirable.
How we'll support you
Coaching and support from experts in your team
A performance and growth-oriented culture and values
Opportunities for continuous learning to aid progression
Employee resource groups such as the Women's Leadership Forum, MSCIPRIDE, Black Leadership Network and Eco-Groups.
About MSCI and our teams:
MSCI is a market leader in Global Indexes, Smart Beta, ESG and Risk Management, and is at the forefront of the secular trends dominating the financial services landscape today. We are committed to the future sustainability and transparency of the financial markets. We create innovative products and services that allow our clients to make more informed investment decisions, and we provide investors with critical performance measurement and risk management data and analytics. Click here to see what we do (link to MSCI brochure)
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
MSCI is committed to developing a culture and workforce that reflects the clients and communities in which we operate. Increasing our diversity expands our talent pool which helps to accelerate innovation in all we do. We especially encourage members of historically underrepresented groups to apply, including women, ethnic minorities and those in the LGBTQ community.
To all recruitment agencies : MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.