UW Medicine’s IT Services department is looking for an outstanding HUMAN RESOURCES MANAGER to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year)!
TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account!
Dependent Care Assistance program!
On-site childcare centers and other caregiving resources!
Life and Accidental Death and Dismemberment insurance!
Long Term Disability insurance!
Transportation Services Program that includes U-PASS options and other parking services!
Tuition Exemption program at the UW and other higher education institutions across the state)!
Housing resources and home buying options!
Engagement and Wellness programs!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits, eligibility and more, please click here.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
The primary focuses of the Human Resources Manager are:
Provide HR expertise, consultation, advice to ITS clients and perform the work necessary to resolve issues for employee relations, labor relations, employee engagement, compensation, organizational development, diversity, equity, and workforce inclusion.
Manage ITS Human Resources staff: an HR Specialist; Senior HR Assistant; and, when budget allows, a Student Assistant/HR Intern. Positively influence and lead clients, peers, co-workers, and other leaders in matters related to Human Resources, without the benefit of authority.
Identify, develop, lead, and execute projects that support ITS long-range initiatives and annual goals.
Responsibilities include: Human Resources Programs and Operations (60%)
Complaint Resolution: Engage and provide guidance to employees; managers; and supervisors when employee complaints arise, ensuring that the process follows University and UW Medicine policies and procedures. Conduct, or assist leaders with, investigations to resolve allegations and then work with affected parties to facilitate resolution. Pursues solutions to address interpersonal conflict, using mediation and de-escalation strategies.
Employee and Labor Relations: Educate and inform managers and supervisors regarding the interpretation and application of employment categories (i.e. Professional Staff) and labor agreements. Assist in responding to and resolving employee grievances and complaints. Conducts timely and thorough investigations into employee complaints, performance issues, and misconduct.
Performance Management & Corrective Action: Provides consultation and risk analysis to managers and supervisors when concerns are brought to light about when performance management may be necessary. Leads, counsels, and advises supervisors in the UW Medicine performance management processes. Provides consultation for professional development that is relevant and tied to performance management.
Management of HR Operations: Creates and sustains strong processes and capabilities through the development/enhancement; deployment; and maintenance of methods, metrics, tools, training, education, and communication.
Fiscal Responsibility: Contributes to the development of and maintain departmental budget(s) and policies; manage and control of budget(s) and resources as delegated.
Leads, organizes, and positively influences direct reports as well as the department’s workforce.
Instills UW Medicine and ITS vision and guiding principles to all staff; implements mission and service-oriented HR practices.
Promotes an environment across the ITS organization that is attractive to the employee and that facilitates the recruitment and retention of a diverse, professional, technical, and support staff where equality and inclusion are valued. This includes, but is not limited to, employee development and engagement, recognition, motivation, and communication.
Makes hiring decisions and recommendations for separations, reclassifications, and salary adjustments; handles complaints and grievances as well as generally planning, assigning, and approving the work of these positions.
Recruits, hires, trains, coaches, motivates, and manages performance of permanent, temporary, and contract staff.
Works with the Assistant Director to carry out the vision for areas of responsibility to support the mission of UW Medicine.
Collaborates with all areas of ITS to ensure a single IT Vision to support the mission and vision of UW Medicine.
In conjunction with the Assistant Director, serves as a strategic liaison for healthcare IT, HR, and UW/UW Medicine efforts where necessary.
Leads and fosters an IT Service Management culture.
Fosters an equitable, diverse, and inclusionary environment by managing, organizing, recruiting, hiring, coaching, motivating, and positively influencing an HR team.
Specific management scope includes performance management (mentoring, coaching, and evaluating success using UW Medicine tools and processes); researching and recommending opportunities for reclassifications and salary adjustments; investigating and resolving complaints and grievances; and planning, assigning, and approving the work of these positions.
Instills UW Medicine and ITS vision and guiding principles to all staff; implements mission and service-oriented HR practices.
What you’ll bring to the table: (minimum requirements)
Bachelor’s Degree in Human Resources, Business Administration, or related field.
6 years of experience in a hands-on HR Business Partner / HR Generalist role or related leadership roles which includes:
3+ years managing and leading people, programs, and/or processes.
Experience with translating organizational goals into effective HR procedures and workflows that are customer-focused, scalable, and adaptable as the needs of the organization change or as process improvement opportunities reveal.
Proven ability to thrive in a larger, matrixed organization.
Experience with developing, planning, implementing, and operating day-to-day HR programs/services.
Exposure to diversity, equity, and inclusion concepts, operationalized and incorporated into organizations.
Ability to provide leadership, work collaboratively, consult effectively with proven ability to influence across all levels and functional areas of an organization.
Proven ability to make administrative/procedural decisions and provide guidance and leadership to professional and contract classified staff.
Knowledge of local, state, and federal employment laws and legislation.
Professional Certification: PHR or SHRM-CP (or ability to obtain within 6 months of hire); will be required to have a membership of good standing with SHRM or similar HR professional group.
The successful candidate will also possess:
Values consistent with those of UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.
Excellent written and oral communication abilities to articulate and translate complex issues into comprehensible ideas, concepts, and instructions, typically and most frequently in English – if another language is necessary for this position to communicate with non-English speaking customers, staff and stakeholders, interpreter resources are available.
Ability to engage in active listening and to convey a positive and professional image in-person, on the telephone, and through correspondence.
Strong interpersonal skills to lead and motivate the organization with the ability to work effectively within a diverse set of customers, stakeholders, and leadership.
Demonstrated excellent organizational skills with proven attention to detail.
Demonstrated leadership presence to support partnerships throughout UW Medicine.
Strong collaboration and consensus building skills.
Team building skills that provide leadership and structure to achieve goals of the group.
Excellent negotiation and vendor management skills.
Internal motivation to be action oriented and results driven.
Flexible and adaptable with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
Decisiveness in resolving business problems, making decisions, and identifying priorities within scope of responsibilities.
Demonstrated ability to resolve conflict and ambiguity with conviction and courage.
Ideally, you’ll also have: (desired skills and experience)
Experience as an HR Generalist/Business Partner in a high-tech environment.
Experience in, and knowledge of, academic healthcare systems.
Experience leveraging IT technical partners to achieve functional customer solutions.
Exposure to Organizational Behavior and Human Resource theory.
Exposure to process improvement methods such as Lean Six Sigma.
What are some of the other tidbits that you might want to know?
This is an Information Technology deadline-driven work environment.
The work may be performed during the department’s core business hours, either through remote work or in an office environment, based on the team’s business requirements and manager approval. Significant off-hours and weekends may be needed to resolve problems and respond to emergencies.
Is expected to meet in-person as directed by manager.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
This advertised job posting may not include the complete official job description for the role.
Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.
Who are we and what do we do? UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
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