At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Trust Systems Administrator will be responsible for:
Providing troubleshooting, training and end-user support services relating to all desktop hardware, website infrastructure, as well as, database and server technologies.
Managing service requests.
Overseeing the imaging, installation and retirement of all computing systems at the Trust including desktop, laptop, and mobile inventories.
Meeting with end users to explain available software and applications.
Answering questions from the user community regarding the proper usage and leveraging of enterprise technology offerings. Serving as liaison between the user community, ISD and application vendors.
Addressing training related issues and helps facilitate procedural changes to better utilize existing technical capacity. Provides instruction, training and/or documentation on application installations and upgrades.
Managing testing and implementation of application installations. Maintaining lines of communication between various groups involved in such projects, maintains appropriate documentation, timelines, and communicates progress to management.
Serving as the primary point of contact with application vendors on issues related to software bugs, new features, service levels, patches, upgrades, user training, and integration with other third-party applications.
To qualify, you must have:
A High School Diploma or GED required; bachelor's degree preferred.
A minimum of three years of experience.
Experience with Windows 10 and ticketing systems such as Jira, Remedy or Service Now strongly preferred; experience with SQL, Blackbaud CRM, PaperSave or Extensis a plus.
Knowledge of computing and application principles such as security, licensing, data privacy.
Knowledge of advanced features of common office and productivity applications.
Ability to provide independent analysis of potential applications for senior decision makers.
Analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems.
Effective time management, and the ability to multi-task.
The ability to deliver clear training and technical assistance to staff via written and verbal communication. Communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, or well developed writing skills.
The ability to work professionally and collaboratively in a team-based healthcare setting and as an individual.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes. Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. *LI
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.