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VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we're all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/
With minimal supervision, provide proactive servicing to assigned clients as part of VSP's customer retention strategy. Act as an expert advisor on client service and operations related issues. Plan and coordinate sales activities associated with qualifying and selling to prospects; the installation of new client's changes to existing clients and renewals.
Develop and maintain relationships with clients and sales personnel to identify and understand customer requirements as they relate to VSP's products and service offerings.
In collaboration with Account Executive, develop and manage Sales Strategies to target growth and retention of the client base.
In collaboration with Account Executive, develop and manage Client Development Plans to include strategic objectives, communication, growth, and retention strategies.
Develop and manage the implementation of new clients to ensure implementation according to requirements within the specified time frame.
Ensure client requirements are documented and that business partners involved understand and agree to the requirements.
During proactive servicing, market the value of VSP programs and services to gain adoption with assigned clients.
Conduct Client Partnership Reviews and proactive service calls to existing accounts ensuring that client satisfaction is maintained. Identify problematic issues and offer alternative solutions. Escalate to the appropriate business partner and drive solutions as needed.
Coordinate with other VSP departments and clients to resolve client issues and maintain client satisfaction.
Enhance and maintain a working knowledge of existing and new products/services and other general information to ensure accurate information is provided to clients.
Utilize sales automation system to maintain current client and prospect records.
Prepare and conduct presentations to clients and client members at open enrollment meetings and benefit fairs to encourage the selection of VSP as part of the employee's benefit package.
Provide support for prospecting and selling activities to increase revenue growth.
Typically has the following skills or abilities:
Two to four years of account management and client service experience
Strong understanding of VSP products and services
Ability to manage multiple concurrent account implementations and business issues
Strong understanding of VSP business objectives and the business environment
Work within an agile environment demonstrating a proven ability to adapt to change quickly
Proven problem identification and solving capabilities
Active listening skills
Excellent written and verbal communication skills
Excellent organizational skills
Working knowledge word processing and spreadsheet applications
Knowledge of CMI policies, processes and procedures
Knowledge of quoting process for Vision Care Pooled business
Knowledge of VSP Vision Plan Information
Experience supporting CMI Sales teams
Experience supporting CMI Clients and Brokers with a Strong Customer Focus
Ability to maintain strong performance with a high degree of change
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Nearest Major Market: Sacramento Job Segment: Account Manager, Ophthalmic, Regional Manager, Manager, Sales, Healthcare, Management