The Student Systems Administrator will oversee technical and business processes within the Office of the Registrar as it relates to the institution’s SIS and other related systems. This position provides leadership-in conjunction with the University Registrar’s management team and in partnership with Information Services & Technology-in the definition of business needs for the ever evolving Student Information System, serving students, faculty, and administrators; and manage and coordinate projects that emanate from student system improvements, senior leadership and faculty governance requests, and other sources as assigned by the University Registrar.
Under the supervision of the University Registrar and Associate Registrar, the Student Systems Administrator is responsible for the following: •Maintaining data standards/integrity within the student records area of Banner SIS. •Maintaining business operations manuals within the Office of the Registrar. •Collaborating with the IT Systems Administrators and Banner Student team as a functional subject matter expert for the Office of the Registrar. •Ability to thoroughly test Banner/Transcript/SmartCatalog/R25 system integration, implementation, testing, modifications, process changes, and upgrades. •Provide functional support to Office of the Registrar staff and related areas by helping to identify data, reports, and necessary tools to support strategic initiatives. •Evaluates operations continually for effectiveness; identifies deficiencies; drafts new and revised procedures for office operations and submits for consideration/adoption. •Ability to research, set-up and configure and enhance new and existing system functionality. •As the primary liaison between the Office of the Registrar and IT Services, leads project teams for the implementation of new departmental workflows that take advantage of new system functionality for the Office of the University Registrar, and across the University to ensure successful adoption and implementation of new initiatives. •Perform problem analysis and work with stakeholders in the editing, analysis and reporting of student data cleanup and as appropriate, the development of checks/balances (exception reports/scheduled jobs) in collaboration with IT Services. •Analyzes, writes, and maintains web-based procedures/videos of office services (e.g., Degree Works, URSA, self-service registration, Catalog services, etc.) •Reviewing and evaluating Insight reports for efficiency and effectiveness. •Ensures security of data within the office systems; collaborates with personnel and vendors to maintain system services. •Assist in training, documentation, and supervision of technical aspects of office functions •Ensure that office staff are sufficiently trained in use of technology by creating and providing appropriate training. •Monitor, update and maintain records and Registration Website and student on-line processes, including RO webpages, and on-line Student Self-Service functionality in cooperation with IT •Develops and maintains processes related to student academic standing calculation recording, and communication with students and appropriate campus contacts. •Oversees grading processes within the university policies. Including opening and closing grading terms, working with faculty to meet grading deadlines, and answering questions from the campus community. •Oversees the course repeat policies. Including grade replacement, UNC and transfer course repeats, and transcript notations. •Manage transcript notations for consistency and correctness. Including certificate notations, disciplinary or academic standing notations, and course repeats. •Research and resolve concerns with student data, including leading any clean-up projects as necessary. •Other duties as assigned by the Office of Registrar leadership team.
•Bachelor’s degree, preferably in Computer Science, Business Technology/Information Systems, or a related field. •Three years of related working experience, including experience with accessing and extracting data from an integrated database system.
•Experience in a higher education setting and experience with federal enrollment reporting preferred (Clearinghouse and NSLDS). •Ability to work collaboratively and use creative, solutions-oriented approach to address problems through teamwork. •Strong communication, interpersonal, and organizational skills. •Superior analytical, critical thinking, problem solving and innovative skills. •Proven ability to manage multiple tasks and projects with discretion, tact and timeliness. •Proven strong analytical strategic thinking skills. •Proven ability to remain flexible in the face of change and changing priorities. •Advanced database management skills and proven computer literacy with utilizing and applying Microsoft Office applications as well as specialized software programs and computer applications. •Ability to learn policies, rules and regulations that are essential to the position. •Ability to work in a technically oriented team environment, exercise judgement, meet established deadlines, manage multiple assignments, and effectively communicate technical issues to staff.
Telecommuting is allowed.
Additional Salary Information: Salary range is $65,000-$70,000. Benefits available include health, dental, vision, life and long-term disability insurance, as well as a selection of several defined contribution retirement plans. Dependents and spouses of UNC Employees who are employed at 0.5 FTE or above are eligible for undergraduate dependent tuition grants of up to 50%. These tuition grants will cover in-state tuition charges. Further requirements may exist. Other benefits may be available based on position.