Allied Universal is looking to hire an Security Account Manager Corporate (Global Insurer) Setting located in Boston, MA. The Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.
Primary responsibilities include:
Develop and maintain strong working relationships with client security management to achieve department objectives
Maintain client’s security standards to support risk mitigation
Manage SOC and provide direction to enhance capabilities to a best-in-class GSOC operation
Work with the client to identify, analyze and solve problems and create opportunities for continuous improvement
Respond to critical incidents 24/7.
Meet all contractual obligations (e.g. staffing, timely processing of invoices, etc.)_
Help develop and measure Allied Universal’s performance of client-specific Key Performance Indicators (KPI)
Establish and maintain a succession plan for assigned portfolio
Ensure service levels and operating standards are consistently met
Train, educate and develop staff to ensure awareness, compliance and enforcement.
Collaborate with client team to implement procedures and provide response to manage emergencies such as fires, threats, protests, and other office and/or security-related incidents.
Escalate significant risk issues to appropriate client stakeholders
Develop summary reporting to identify trends in risk and exposure.
Maintain confidentiality of all information and data
Supervise the day to day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or program with Client
Handle any escalated security issues or emergency situations appropriately
Other management responsibilities as determined by leadership
Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
Valid guard card/license, as required in the state for which you are applying
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
Four year degree in Criminal Justice, Business Administration or related field
Previous Contract Security, facilities management, military or law enforcement experience
At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communications skills required
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Ability to work in a team-oriented management environment while having an entrepreneurial attitude
Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
Additional Salary Information: Parking Included
Internal Number: 2021-559981
About Allied Universal
We are North America's leading security services provider with more than 300,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team.
For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!
Start your phenomenal career with Allied Universal today!