To be considered, a cover letter and resume are required. The cover letter must be the leading page of your resume and should:
Specifically outline the reasons for your interest in the position and
Outline your particular skills and experience that directly relate to this position.
Starting salaries will vary depending upon the qualifications and experience of the selected candidate.
Information and Technology Services (ITS) has an exciting opportunity for a Performance Support Analyst Lead/Senior in its Information Assurance Office.
The role is responsible for all aspects of education and awareness in the areas of cybersecurity, policy, privacy, and Identity and Access Management. This includes performance support & instructional design, change management, operational documentation & communications, training, and campus engagement across a variety of Information Assurance capabilities.
This position will report to the Assistant Director of Privacy and IT Policy.
Operates with the highest degree of expertise and independence on the design, creation and maintenance of Information Assurance (IA) education and awareness materials, including videos, eLearning courses, webpages, websites, articles, training materials, documentation, communication, newsletters, social media content, etc.
Demonstrates leadership, vision, and creativity in the development and implementation of education and awareness strategies in support of IA operations. Helps others understand principles, practices, standards, technologies, and procedures related to education and awareness.
Is viewed as a subject matter expert in the areas of communications, performance support, and change management. Coaches, supports and guides Information Assurance staff in the planning and execution of education and awareness efforts.
Proactively anticipates problems and acts as a focal point for escalation and resolution. Comprehends and distills issues, identifies root cause and dependencies, and generates solutions.
Demonstrates superior ability to successfully manage multiple tasks and competing priorities.
Effectively plans and manages education and awareness projects, including establishing objectives and priorities, estimating time and resources, providing direction and feedback to project staff, and ensuring assigned tasks are completed accurately and on time.
Promotes cooperation and effectively manages and facilitates relationships. Collaborates with stakeholders across IA and the university in understanding and addressing education and awareness needs in effective and efficient ways. Leads cross-functional teams on education and awareness initiatives.
Bachelor’s degree or equivalent experience.
At least 7 years of experience (4 years for Senior level) in a comparable role.
Excellent written communication skills.
Extensive experience developing awareness and education materials for various audiences.
Experience developing performance support strategies and leading education and awareness initiatives.
Strong organizational and workload management skills.
Experience providing guidance to and coaching staff.
Proven ability to understand complex technical, business, and legal concepts and explain them to various audiences.
Strong interpersonal skills and demonstrated ability to establish and maintain effective relationships in the workplace.
Bachelor's or higher degree in an area specifically related to the role. For example, English, Communications, Technical Writing, Instructional Design, and so on.
Work experience in higher education.
Experience with video development and animation software.
This position will be filled at the Lead level salary range of $80,100 - $89,000 as the primary goal. The requirements listed below reflect the Lead level expectation. Applicants with lesser experience are encouraged to apply and may be considered if the primary goal is not met. Lesser-experienced candidates will be reviewed at a Senior salary range of $67,500 - $75,000.
**Note: This is a full-time (40 hrs/wk) appointment.**
Physical Demands / Work Environment
Normal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer; travel to various locations on and off campus. Punctual, regular, and consistent attendance is required. May require on-call availability and may require working during non-business hours and on weekends.
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at https://hr.umich.edu/benefits-wellness
The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students. The ranking highlights colleges and universities that combine outstanding education with economic value.
For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 200128
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.