Virtual Educator Vetting and Implementation Coordinator, Center for Intercultural Education & Development Georgetown University
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Virtual Educator Vetting and Implementation Coordinator, Center for Intercultural Education & Development - Georgetown University
The Virtual Educator Vetting and Implementation Coordinator is a key member of the English Language Programs (ELP) staff. They fulfill vetting and implementation duties for the Virtual Educator Program and follows guidelines established by the Virtual Educator Vetting and Implementation Manager.
They participate in the development and implementation of processes for ELP applicant vetting and matching and for participant administration; communication with candidates and participants, U.S. Department of State program officers, and U.S. Embassy staff; maintenance of program databases and datasheets; annual review of the online portal for proposals, applications, and participant administration; and monitoring of finance department processes.
English Language Programs, funded by the U.S. Department of State, sends experienced U.S. TESOL professionals to educational institutions on short- and long-term assignments in all regions of the world, both in-person and virtually, in three programs: the Fellow Program, the Specialist Program, and the Virtual Educator Program. Participants are cultural ambassadors who promote English language learning and mutual understanding through cultural exchange. The Center for Intercultural Education and Development (CIED) at Georgetown University (GU) is the current administrator of English Language Programs.
The duties of the Virtual Educator Vetting and Implementation Coordinator include but are not limited to:
Participant Application Review and Matching
Reviews submitted applications to determine eligibility and assess overall suitability and, if applicable, conducts applicant interviews and assigns grades.
Maintains email activity related to the application and matching process, responding to prospective and current applicant questions and communicating with applicants and U.S. Embassies throughout the matching process.
Monitors the work of the contract reviewers to guarantee consistency and quality of reviews, based on current TESOL (Teaching English as a Second Language) principles and practices.
Designs and maintains data tools and spreadsheets with summaries of applicant profiles and project needs to expedite the matching process with speed, efficiency, and accuracy.
Reviews project proposals and provides feedback to U.S. Department of State program officers regarding project duties, participant requirements, and program objectives, especially regarding TESOL professional standards.
Downloads, saves, and edits approved project proposals, creating descriptions that are shared with matched applicants and posted on the ELP website.
Identifies suitable candidates for projects, focusing on the projects' pedagogical and professional requirements.
Participates with U.S. Department of State program officers in an annual review of all A&V procedures.
Recommends revisions in project design and candidate vetting that are aligned to TESOL professional standards.
Acts as participants' primary point of contact for all administrative matters in one or more geographic region(s) of the world.
Prepares participants' contractual documents including agreements, amendments and agreement terminations.
Manages multiple program information databases; creates and maintains program datasheets and trackers, including all updates and close-out.
Monitors participant progress via email, scheduled reports, and surveys.
Liaises with Department of State staff regarding participant issues before, during, and after assignment, following program policies.
Collects participants' financial documents, processes them with the finance department, monitors the payment schedule for timely and accurate disbursement, and works with the finance department to resolve any issues, monitoring spending for federal compliance.
Participates in the design and presentation of virtual pre-project orientation and mid-assignment professional development workshops for program participants.
Manages data and archiving projects done by the program support staff and student interns.
Technology (Online Proposal, Application, and Participant Administration Systems)
Participates in the ongoing maintenance and annual review of the ELP online application, proposal, and participant administration systems, including working with the IT design company to develop revisions, test changes, and guarantee that all users have a successful experience.
Manages the ELP Help Desk email account to assist applicants, participants, and U.S. Department of State system users with problems.
Reviews all sections of the ELP website and writes texts as needed related to the application process.
Reports and Analytics
Prepares statistics and summaries for ELP semi-annual and final reports for U.S. Department of State and U.S. Embassies.
Designs templates and assessment tools to track data for annual review, with topics including, but not limited to, selected participant profiles, efficiency of team processes, trends in applicant credentials and work experience, etc.
Administers periodic online surveys and generates survey reports.
Attends regional TESOL association conferences, as needed, engaging with prospects and applicants as TESOL professionals.
Attends the annual International TESOL Convention, as needed, participating in sessions focusing on the professional development of program participants and alumni.
Collaborates with the outreach team's recruitment, participant, and alumni engagement projects, including but not limited to contributing to social media campaigns, Community of Practice and website content development, participant and alumni events, and prospect recruitment via online presentations.
Backstops team members while they are out of the office.
Takes on temporary duties when team members leave their positions.
Participates in the onboarding and training process of new team members.
Performs other duties as assigned.
Master's degree in TESOL or related field
Professional TESOL experience
Exemplary collaborative capacity
Ability to work in a fast-paced and changing environment
Ability to understand, synthesize, and conceptualize input and requests from multiple stakeholders
Outstanding interpersonal oral and written communications skills with ability to interact and communicate in a positive manner with a diverse clientele, including universities, membership organizations, ELP candidates and government employees
Demonstrated effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Proficiency in Microsoft Office Suite software applications
Preference for alumnus or alumna of the U.S. Department of State English Language Fellow or Specialist Programs, experience working with federally funded exchange programs and/or educational programs, and experience living and working overseas
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