All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
The PROGRAM OPERATIONS ANALYST, WASHINGTON STATE TELEHEALTH COLLABORATIVE is responsible for the support and coordination of collaborative strategic objectives and tasks. Acts as a primary liaison for the Washington State Telehealth Collaborative to facilitate the exchange of information. Examples of these contacts include direct interactions with legislators, physician leaders at large insurance companies and health systems, and other high-level clinical and non-clinical health care leaders. The Program Operations Analyst may have delegated authority to plan, design and implement tasks for the Washington State Telehealth Collaborative.
The UW MEDICINE TELEHEALTH SERVICES DEPARTMENT supports the UW Medicine mission—to improve the health of the public—by providing telehealth and telemedicine services for medical education and specialized clinical care, particularly in rural and underserved communities in the Pacific Northwest and greater WWAMI region (Washington, Wyoming, Alaska, Montana and Idaho).
The Program Operations Analyst will serve as the initial contact for telehealth services operations, including inquiries related to internal projects and activities, requests for support, and external UW Medicine partnership opportunities. This individual must be able to utilize resources effectively and navigate complex, cross-organizational processes to triage requests to the appropriate subject matter experts and ensure timely and service-oriented resolution.
This individual will support telehealth services department operations including the technical management of budgets and invoices, as well as contracting and purchasing. They will navigate relationships with both UWM and UW central campus procurement divisions to execute contracts for the department as well as providing support to related departments. Provides subject matter expertise on procurement, compliance and contracting policies and procedures.
The Program Operations Analyst will be responsible for disseminating and communicating complete and accurate information regarding telehealth services and policies, procedures, changes, and information that could affect any UW Medicine operations, policies, procedures, practices, revenue, or contracts. The Program Operations Analyst must maintain up-to-date knowledge about the telehealth services provided by UW Medicine and the Washington State Telehealth Collaborative, as well as the services and contracts in-development. They will be responsible for departmental orientation and training, including provider telehealth training content.
The Program Operations Analyst will design and manage departmental communications and distribution lists. As the primary records retention specialist, he/she/they will ensure compliance with appropriate documentation per UW, UW Medicine, and regulatory standards.
The candidate will also provide back up for the Office of the President Hospitals & Clinics’ Assistant Director of Strategic Projects and Operations in support of contracting and financial management, requiring a high level of knowledge of procurement and budgetary policies for the health system.
The position will work closely with UW Medicine and external senior leadership as mentioned above. They must maintain confidentiality and positive working relationships with all levels of each organization. The position must exercise discretion, ownership, independent judgement and self-direction in the responsibilities called for. The Program Operations Analyst will serve at the primary point of contact for the Washington State Telehealth Collaborative. This position will require a high level of professionalism, attention to detail as well as strong organizational & communication skills. Working relationships must be established and productively maintained.
The Program Operations Analyst will also provide back up for the Office of the President Hospitals & Clinics’ Assistant Director of Strategic Projects and Operations in support of contracting and financial management, requiring a high level of knowledge of procurement and budgetary policies for the health system.
The ideal candidate will possess strong project management & facilitation skills, a high degree of attention to detail and accountability, critical-thinking skills, and excellent communication skills. Key responsibilities will include project and task tracking; regular auditing of financial and contractual documents; meetings preparation, facilitation, and wrap-up; creation and coordination of communication plans. The Program Operations Analyst will be part of a dynamic work environment and experience a particularly high degree of change and ambiguity. A successful candidate must embrace this environment and be able to function at a high level in this context. A successful candidate must also embrace opportunities or challenges with innovative and entrepreneurial approaches.
Beyond project management skills and expertise, a successful candidate must have the ability to build and maintain strategic and effective working relationships with physicians, nurses, other care providers, executives, and administrators, external partners, legislators, etc. This candidate must be able to communicate, negotiate and mentor across various perspectives, experiences and knowledge bases. The Program Operations Analyst must able to direct and delegate.
REQUIREMENTS : Bachelor's Degree in related field 4 to 5 years’ experience:
Extensive experience in facilitating large meetings, demonstrating the ability to represent a complex organization or collaborative of various stakeholders and lead to outcomes.
Excellent analytical skills with the ability to develop, assess, and implement at all operational phases of a project.
Ability to plan and manage projects with cross-functional teams.
Experience working with multiple types of businesses, hospitals, clinics, and practices as a business operations liaison between those entities to achieve a common goal.
Excellent written and verbal communications skills, with the ability to develop and deliver communications to individuals at all levels, including executives within UW Medicine, as well as external organizations.
Ability to reinforce consistent customer experience and processes in a large scale, complex environment while working with internal and external stakeholders.
Must understand HIPAA Privacy Act and have respect for its requirements in all activities.
Demonstrated experience and skills in building positive and productive relationships, and the ability to build and manage teams and collaborations under tight time constraints.
Demonstrated organizational skills with detail orientation and the ability to prioritize work efforts and work under pressure, while maintaining effectiveness.
Demonstrated experience leading multiple, complex projects and/or programs. Ability to assess and move forward quickly on multiple fronts and multiple projects.
Resilient, agile, and ability work in a dynamic environment and under pressure.
Strong collaborative, proactive & positive working style with a customer service focus.
Significant and demonstrated experience using MS Project, Word, Excel, Visio, PowerPoint, and Outlook
An equivalent combination of education and experience may substitute for stated requirements.
Master's degree in Healthcare Administration, Business, Communications, or related field.
Experience working in an academic health system, or other complex health system. Telehealth experience.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.