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Business Analyst
About the opportunity Department Description The OmniChannel team are responsible for providing technology solutions to support front office colleagues in our UK and Dublin contact centres. Working closely with internal teams and with vendors, our overarching aim is to provide those colleagues with technology that allows them to deliver exceptional customer experience and unrivalled service. Our portfolio is broad, ranging from traditional desktop applications and telephony systems to state of the art voice biometrics and dynamic workflow management. We have a strong agile delivery culture and actively embrace leading edge technologies to further evolve our products. Purpose of the Role The OmniChannel Business Analyst w


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