Trupanion is growing its focus on partnering with employers to provide medical insurance to the cats and dogs of employees. Account managers are responsible for both employer relationships and the needs of each account. Must be comfortable making and taking multiple calls per day, working with veterinary hospitals and channel partners to generate interest and close sales. You will also be answering inbound warm leads and working hard to convert them into customers. Success in this role is based on individual and team performance as we all work together toward a common goal.
Key Responsibilities Include:
Answering incoming phones related to Worksite Benefits and VA Support.
Collecting and processing payments and deliverables
Providing support to veterans via phone and email
Supporting other Worksite Benefits operations as needed
Qualifications (Please include a cover letter with your application!)
Education, Registration & Certification:
High school diploma or GED required
Active Property and Casualty license in Washington State strongly preferred
2+ years in customer service related field
Skills, Knowledge & Abilities:
Critical thinking and demonstrated ability to work independently
Excellent written and verbal communication skills
A forward-thinking approach to problem-solving
Mathematical and deductive reasoning
Knowledge of Microsoft CRM, Zuora, Confluence, Nice InContact, OneNote and/or Sharepoint preferred but not required
Benefits and Perks:
Full medical, dental, and vision benefits at no cost to the employee
Four weeks paid time off
Five-week sabbatical after five years of employment
Restricted Stock Units
Open, casual, pet-friendly, and fun office environment
Free dog walking services for office pets during business hours
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Free on-site gym
We're all about helping pets. We promote a cohesive and nimble team environment, and we hire, develop and promote team members. We trust each other. We are transparent and honest. We care about one another and want to see our team members succeed, personally and professionally. We strive to promote from within and reduce bureaucracy to allow creative thinking. We're focused on providing continuous training and support to all team members to encourage long-term happiness and success.
Take a look inside our office and see for yourself:
Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.