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Root Cause Analyst - Complaints Operations
About the opportunity Department Description Driven by our values of Integrity and Trust; Fidelity's client-focused vision is "to deliver innovative client solutions for a better future". The Client Engagement team supports Fidelity's retail and workplace investing business channels. It plays a critical role in capturing and addressing the needs of our customers and establishing a consistent voice in response to those client needs; whether expressed through feedback, complaints or social media. Complaints Operations is part of the Complaints Function with responsibility for the Complaint handling System Infastructure, Risk and Oversight, Management Information and Reporting and Root Cause Analysis. Purpose of the Role


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