Bilingual Claim Associate - Spanish and Asian Languages
Location: Richardson, Texas
Type: Full Time
Preferred Education: Some College
Internal Number: 20943
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
This position is for bilingual skills - speaking, reading and writing proficiency in the following languages:
Our Claims Associates help our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. They are committed to helping our customers and claimants through the claims process and making that process as easy as possible. The Claim Associate role includes:
Investigating each claim, evaluating facts, applying coverage, accurately documenting the file and paying what is owed
Applying knowledge of state and federal laws, statutes and insurance regulations through the claim handling process
Answering inbound calls and making outbound calls to customers and claimants
Supporting our customers 24 hours/7 days a week
Our team members work in a shift environment that includes irregular hours, weekends, and holidays based on workload and job requirements. Schedules may change based on business need. This opening is to compete for positions across our Claims area starting pay ranges from $16.00 - $17.75 per hour.
Our rock star employees successfully complete all required training in order to provide a remarkable customer experience. This includes successfully completing all applicable licensing exam(s) and background checks required of various state(s). This is a must in order to maintain employment!
Competitive candidates demonstrate the ability to:
Communicate clearly, professionally and empathetically on every interaction
Know where to find answers helping the customer or claimant understand what will happen next
Handle multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced collaborative team environment
Thrive on accountability to your team, your work and your schedule!
Make an impact while being a part of the #1 auto and home insurer in the United States. State Farm, a Fortune 50 company, is consistently recognized as a top employer in the U.S.
Working at State Farm® takes heart. We help customers protect the things that matter most to them. We help them get back on their feet after an accident or disaster. And, we help people plan ahead for the future they want.
Our employees are challenged, guided, and empowered. As a community, we help one another grow professionally and personally. It’s part of who we are and have been since 1922.