Come join a team of professionals at AMLI Residential as our new IT Helpdesk Analyst based out of our Denver office. In this integral role, you will be responsible for analyzing and troubleshooting hardware and software systems issues for AMLI personnel. This position is the first point of contact for company software/desktop needs and end user issues affecting AMLI. The IT Helpdesk Analyst role ensures proper prioritization of issues and that the resulting resolutions meet the needs of the company. This job entails analyzing and resolving system software and hardware issues, installation of software & printers, escalated PC support, and troubleshooting.
Office hours: 10:00 am to 7:00 pm MST
High School Diploma required, BA/BS degree in Business or Computer Science desired but not required.
2-3 years of experience in computer support and/or property management software.
Personal computers systems management (Microsoft OS desktop) experience required.
Knowledge regarding current available technology solutions and proficient in Microsoft applications.
Helpdesk support background and technical computer experience desired.
Rotate on call every 5th weekend (check emails/calls and respond to emergencies)
Candidates must be able to work independently, demonstrate strong organizational skills and outstanding customer service orientation.
Periodic in-city travel associated with remote site upgrades and installations may be required.
Compensation and Benefits:
AMLI offers the following benefits to meet the needs of AMLI employees and their families:
Starting pay $50,000 plus bonus
Medical, Dental and Vision Coverage
401(k) Company Match
Life Insurance, Long Term Disability, Short-Term Disability and Parental Leave
Apartment Rent Discounts
Time Off - Vacation, personal, sick and company holidays
Emergency Leave for COVID related Absences
We have made concerted efforts to ensure the health and safety of our residents and employees. AMLI expects all employees to follow local and state guidelines and to follow AMLI's own Health Protocols. We look for our AMLI employees to be socially responsible both inside and outside of work.
President Biden recently announced proposals to combat the COVID-19 pandemic more aggressively, including plans for a new rule requiring employers with 100 or more employees to mandate that their workers be vaccinated or undergo weekly testing. In anticipation of the final guidelines and to protect the health and safety of our employees and residents, AMLI has determined that achieving a 100% vaccination rate as soon as possible is our best course forward. AMLI is requiring new hires to be vaccinated before they begin employment and if not vaccinated, initial shot before 1st day and fully vaccinated (both shots for Pfizer & Moderna or 1 shot for Johnsons & Johnson) within 30 days of hire date.
AMLI is a leader in sustainable LEED & ENERGY STAR Certified luxury apartment communities. AMLI encourages forward thinking and new ideas, creating a culture that values employee contributions. Founded in 1980, AMLI is wholly owned by Prime Property Fund, a fund managed by Morgan Stanley Real Estate. We are an equal employment opportunity employer. Come join our team of professionals and discover the boundless opportunities available at AMLI.
AMLI Residential is one of the preeminent multifamily companies in the nation. AMLI is focused on the development, acquisition and management of luxury apartment communities across the United States. AMLI is committed to customer service and providing its residents a worry-free, high-value living experience in our communities. AMLI® is a brand name representing high quality, exceptional service and superior value. AMLI's mission is to "Provide an Outstanding Living Environment for Our Residents." Each day, every person who is part of the AMLI FAMLI is focused on doing all he or she can to achieve AMLI’s mission.
AMLI was founded in 1980 as a private real estate development, management and investment company. In 1994, AMLI went public as a NYSE publicly traded real estate investment trust. In February 2006, AMLI became a private company again through a $2.1 billion transaction with the PRIME Property Fund, a core, open-ended, institutional real estate fund managed by Morgan Stanley. PRIME owns or has an investment interest in approximately $11 billion of high-quality diverse real estate assets including retail, office, multifamily, hotel, and industrial prope...rties located in major markets throughout the United States. PRIME's acquisition of the AMLI platform was a strategic transaction designed to provide institutional investors a nationally respected branded owner, developer and manager of luxury apartment communities.