GlobalNOC's Software and Systems engineering group provides a full suite of tools and services related to network measurement, monitoring, visualization, provisioning, and IT service management for some of the most advanced research and education networks in the world. Established in 1998, The GlobalNOC at Indiana University provides services to over 20 networks across the country that operate at local, metro, national, and international scale.
We are looking for motivated people to join our team and make a difference. Why work here?
Work in the always evolving and growing field of advanced high speed computer networking, frequently taking on new challenges and opportunities.
GlobalNOC is committed to a culture of positive work / life balance and progress over perfection. Work with a group of people passionate about their field, but who aren't defined solely by it.
Make a difference. Our teams collaboratively provide full stack design, development, and management of applications that directly support thousands of servers and network devices at the campus, regional, country, and world scale.
Bring your skills and learn new ones. With our full stack development there is always a place to jump in and learn something new, whether it's new development of applications, automating changes on the network, building out visualizations to help end users understand their data, or countless more opportunities.
In addition, working at GlobalNOC provides world class benefits:
Get 30 days of paid time off to start with, with an increase after 5 years. Plus, get an additional 9 paid holidays each year.
Medical, dental, life, disability, and vision insurance. For more information, click here.
An automatic contribution of 10% of your base salary towards retirement every year - no matching required.
Tuition benefit for continued education at Indiana University for employees and their families.
Budget available for certifications and trainings.
Specific department responsibilities:
Performs systems analysis and programming to develop innovative software and systems solutions for network management systems.
Using established industry best practices and recommending internal best practices in version control, automated testing suites, and software life cycle planning this position provides systems analysis and programming to develop software and systems, and provides technical support and solutions for problems related to developed software and systems, using and developing operational workflows, and procedures with impact across teams.
Contributes to the development, planning and operation of multiple software projects and systems for the ongoing support of the many different Network Operation customers of the GlobalNOC.
Occasionally serves as after-hours support to troubleshoot high priority issues.
Designs, develops, tests, and configures software systems and computer programs.
Consults with stakeholders/clients to review existing software solutions; develops new functionality and/or writes new code as needed.
Collaborates with other technical staff and stakeholders/clients to ensure optimum functionality, performance, accessibility, scalability, and security of supported software.
Documents software development efforts (changes, new functionality, issue/problem resolution).
Follows program module test procedures, generates required test data, and executes testing procedures; performs quality assurance checks and fixes bugs accordingly; works with functional users to diagnose problems encountered during testing and provide production support.
Provides documentation, information, and training through formal and informal communications to end users, departments, and internal staff.
Adheres to university software development standards and best practices (version control, nightly build systems, test suites, etc.); Researches and stays up-to-date on new industry software development standards, emerging technology, UX/UI design/philosophy, and accessibility standards.
Note: Federal background checks and/or non-disclosure agreements on behalf of the GlobalNOC's customer base may be required to fulfill employment requirements. Please see this link for more information here.
Degree in computer science, business systems, or a related field.
Some software development or related experience.
Some relevant experience in systems analysis and programming.
1 year of experience developing and operating software services using Linux and other open source technologies.
Experience working with SQL and NoSQL databases.
Combinations of related education and experience may be considered.
Proficient communication skills.
Maintains a high degree of professionalism.
Demonstrated time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Seeks to acquire knowledge in area of specialty.
Experience with IT best practices for IT operations.
Experience with automation and config management using tools like ansible, salt, and puppet.
Familiarity with software programming including data structures, algorithms, relational databases and software development practices.
Familiarity with TCP/IP, Linux system administration, and security fundamentals.
Excellent interpersonal skills.
Customer service attitude and willingness to work as part of a team in a dynamic and complex environment.
Ability to work with a variety of people with varying degrees of technical knowledge.
High levels of accuracy, problem-solving, dependability and responsibility.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page .
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.