Pathology Clinical Support Analyst III- IT Support
Saint Louis University
Location: St. Louis, Missouri
Internal Number: 2021-03488
Under general supervision and direction from the Pathology Technology Manager, the PCSA III will provide technical expertise, basic project management, troubleshooting, act as backup for Pathology Technology Manager, provide primary support to end-users on-site or through remote assistance and other duties required of the position. The PCSA III will be assigned to the Department of Pathology with the intention that they are able to respond quickly to customers' locations and inquiries. The PCSA III will be required to travel from time-to-time to off-site Pathology locations for support and assistance. The PCSA III is expected to act as the primary Pathology end-user escalation point-of -contact and provide training for less experienced team members.
Delivers service and support to end-users via remote connection, over the Internet, or in person
Main resource for providing and developing operational training for all Pathology IT technology processes including the documentation of IT processes.
Provides support for Pathology research laboratories and liaison resolutions.
Aids and mentors PCAS II and PCAS I employees.
Assists with interviewing PCAS I and II candidates
Supports all Pathology systems, VOIP, and conference room AV equipment.
Complies with university standard processes, procedures, and policies
Complies with all CAP (College of American Pathologists) and HIPAA (Health Insurance Portability and Accountability Act) guidelines and regulations in the performance of duties including participation in CAP inspections and validations.
Partners with Information Technology Services for general technology support, infrastructure, network, and security related functions.
Adheres to overall Information Technology Services policies and procedures related to technology.
Works in a laboratory environment with potential exposure to toxins, pathogens, and chemicals and comply with all regulatory guidelines.
Provides services and support to Anatomical Pathology - with exposure to the deceased and various forms of autopsies.
Documents processes and procedures which would aid in the use of Pathology equipment and services.
Provides support for Pathology Toxicology LIS (Laboratory Information System), an off-site facility, as required.
Availability for working a flexible schedule when required.
Perform special projects and other duties as assigned.
On-call support during non-working hours including weekends and holidays.
Knowledge, Skills, and Abilities
Strong troubleshooting skills and desire to resolve issues
Strong documentation skills
Ability to multi-task and work under high pressure situations
Experience working in a team-oriented, collaborative environment and a willingness to co-operate with others and work to the greater good
Ability to absorb and retain information quickly
Highly self-motivated and self-directed
Support, troubleshooting and development for SQL management, Linux, Mac configuration, Crystal Reports fundamentals, Database fundamentals
Medical laboratory instrumentation interfacing
Clinical laboratory hardware and software support
Windows server management
Clinical instrumentation and operation
Familiar with digital microscope cameras and digital recording systems
Bachelors Degree in Technical Field or related field including five (5) years related clinical work experience OR ten to fifteen (10-15) years related clinical work experience
Clinical and Research laboratory environment experience strongly preferred.
Saint Louis University requires COVID-19 vaccinations for all students, staff, and faculty who are physically present on our St. Louis campuses. As a prospective and/or a new employee at Saint Louis University, you will be/are required to comply with the Universitys vaccination protocol. Proof of full vaccination is required before the start of employment in order to work at Saint Louis University. If you are not vaccinated, you are required to begin the vaccination process at the time of your first day of employment and submit proof of full vaccination within 30 days of your start date. Exemptions may be granted on the grounds of religious beliefs or medical circumstances. Failure to comply with the vaccine requirement within 30 days of an employees start date will result in termination of the employment.Â
Saint Louis University(SLU) is a private, co-educational Jesuit university located in St. Louis, Missouri, United States. Founded in 1818 by the Most Reverend Louis Guillaume Valentin Dubourg SLU is the oldest university west of the Mississippi River. The University has campuses in St. Louis, Mo. and Madrid, Spain. SLU values academic excellence, life-changing research, compassionate health care, and a strong commitment to faith and service. For nearly 200 years, the University has gone beyond teaching facts and figures, encouraging students to form ideas and identities. Today, SLU students are nearly 14,000 strong. The University has invested vast resources to advance academic programs and enhance the student experience. SLU also is a major research institution where premier researchers tackle local and global challenges. And the University's commitment to community service has earned it national acclaim and bolstered its status as a character-building college.