Major Duties: General summary:- Communicates and administers University-sponsored benefits programs for employees and retirees. Major duties:- Collaborates on the development and deployment of benefits-related employee communications and outreach activities, including print and electronic media and in-person events. - Administers assigned benefit programs, including but not limited to health, long-term disability, life insurance and retirement plans. Coordinates vendor relationships, including claims escalations and administrative process improvements. - Provides second-tier customer service to employees and retirees on a range of benefit matters. Provides benefits-related expertise to HR Service Center staff and HR Representatives. - Tracks vendor invoices against budget, investigating discrepancies as necessary. Retrieves invoices from vendor portals as necessary. - Coordinates benefit processing related to deceased employees and retirees, serving as a contact for surviving family members and providing expertise to HR Service Center staff. - Serves on benefits-related project teams and committees as assigned.
Minimum Qualifications: - Bachelor's degree in related field from an accredited institution, or equivalent combination of education and experience.- Two year's relevant experience.- Familiarity with HR- and benefits-related laws, regulations and best practices. - Familiarity with employer-sponsored healthcare plans. - Exceptional spreadsheet skills. - Strong analytic skills. - Strong organizational skills with attention to detail. - Strong interpersonal, written and verbal communication skills. - Strong problem solving skills.
One of the top-100 public universities in the United States, Western Michigan University is committed to being learner centered, discovery driven and globally engaged. Founded in 1903, what was once Western Michigan College became Michigan's fourth public university in 1957. Since then, WMU has undergone dramatic growth in size and stature. Today, the University offers more than 240 academic programs to students pursuing degrees through the doctoral level. More than 20 percent of its 25,000 students are enrolled in graduate course work, studying in disciplines ranging from atomic physics and graph theory to medieval literature and blind rehabilitation. Of 101 graduate offerings available, 30 lead to a doctoral degree.