Are you ready to join an organization where we focus on People First, have fun at work and make a difference in what we do?
Dairyland is proud of our People First culture centered around appreciation, celebrating wins and collaboration. We’ve worked hard to ensure alignment between our culture and our processes and systems, learning and development and rewards and recognition programs.
The System Administrator II will provide support for all internal users of the Dairyland systems, analyzing problems using available data and information, proposing and documenting solutions, participating in User Acceptance Testing, and owning training content and delivery. Work with business owners, technology, and business partners at all levels to understand business strategy, requirements, and timelines.
Essential Job Functions
Troubleshoot and solve user-supported issues.
Liaising between business users and technologists to exchange information concisely, logically, and understandable in coordination with the IT team.
Build trust through solid and long-term relationships with cross-functional business and technical teams.
Driving operational excellence – Drive business process optimization and standardization while balancing the business need for flexibility and appropriate customization; build processes and tools that ensure a high-quality e employee experience as well as comply with policies and regulations
Subject matter expert – Develop deep knowledge of the downstream/upstream systems utilized by Dairyland Power Cooperative, advise the business on best practices and requirements for optimizing the use of these systems.
Develop support model – Provide production support for business-owned rules, processes, and maintain production support documentation, design business processes and associated support structures that align with technology solutions. Develop relationship with business owners to ensure their processes are clearly captured and documented to create and maintain training documentation.
Project support activities to include implementations, new feature launches, bug/fixes and enhancements.
Education and Experience
Bachelor's degree in the technology field with a minimum of five (5) years of experience with system implementation projects (e.g., requirements documentation, solution design, systems configuration, test documentation and execution, issue identification, and resolution). Must have experience in SQL and data reporting. Equivalent combination of education and experience will be considered. Prefer two (2) years of HR systems related experience with working knowledge of HCM systems as an SME, Business Analyst or System Administrator.
Experience implementing and maintaining systems and processes
Ability to work in a fast-paced and changing environment
Working knowledge of gathering business requirements and the UAT process.
Ability to work effectively as part of a team, possessing strong analytical, organizational, and problem-solving skills
Can flourish handling multiple tasks, workload, changing priorities, and tight deadlines
Successful record of building and improving operational processes and procedures, ability to drive program efficiency, and high levels of customer satisfaction
Strong ability to negotiate/propose effective and practical business solutions
Strong systems knowledge, uses technology to scale programs and improve efficiencies, experience defining technical requirements and working with systems resources
Strong problem-solving skills – ability to assess a problem and determine a practical course of action with a sustainable solution
Excellent written and verbal communications skills - the ability to interface with all levels of the organization, specific strength in influencing decision-makers and managing expectations
Experience identifying and resolving complex issues will take the initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment
As a team, we work together to leverage the team’s diverse perspectives, ideas and experiences to deliver nothing less than the best. We are collaborative, transparent and committed to our People and their work experience, growth and professional development.
We are committed to providing our greatest asset, our People, with as many perks and benefits as possible. Some benefits of working with us include:
Health & disability benefits (medical, dental, vision, short & long-term disability)
Dairyland is proud of its history as a pioneer in rural electrification. The generation and transmission cooperative formed in 1941, bringing light and power to the homes and farms in “America’s Dairyland.” Specifically serving rural communities and countryside, Dairyland continues to ease work conditions and improve quality of life for residents by delivering a safe, reliable supply of energy in its four-state service territory.