Location: Worcester, MA Category: Staff and Administrators Posted On: Fri Feb 18 2022 Job Description:
Maintain enterprise-level computing infrastructure to ensure a reliable, secure, and available computing environment for the Clark community. Collaborate with a team of systems administrators and other ITS staff to provide this service, troubleshoot problems and to provide an integrated, easy-to-use environment.
Maintain hardware and software for enterprise level Linux and Windows computing (both virtualized and physical systems); coordinate all aspects of maintenance, working with other members of the Clark community as required, to ensure a secure environment
Lead, architect, and implement complex projects
Provide redundancy and cross training in different systems administrations roles
Monitor for and resolve system and/or application issues minimizing any end-user impact, including the resolution of escalated trouble tickets
Perform general server administration duties including installing, configuring, and testing servers, applying appropriate service packs and hot fixes, automating operational procedures, performing maintenance of user accounts and system security policies, creating, and updating documentation, creating, and implementing monitoring systems, implementing daily backup procedures, and executing recovery procedures when necessary
Respond to emergencies or outages as needed; schedule maintenance when appropriate; recommend modifications to systems or services, including upgrades, additions, or deletions and provide analysis and justification for recommendation, which may include operational data, feasibility, technological motivations, customer demand or need
Develop and/or contribute to and review user-related documentation on ITS services, support standards and security policies as developed by technical support staff; assist with the preparation and maintenance of documentation for system operations, services, policies, and backup/recovery procedures
Serve as application administrator for a subset of the enterprise applications inventory as delegated by the manager, providing installation, upgrades, troubleshooting, and liaising with software vendors
Stay abreast of appropriate hardware and software news and features through various web sites, magazines, internet news and email lists
Other duties as needed by the department and defined by the supervisor
Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.
The qualified and successful candidate will:
Hold a BS in computer science or related discipline (comparable work experience may be considered in lieu of the specified degree requirement)
Five years of professional experience
Deep understanding of Windows Server and a working knowledge of Linux
Substantial and proven expertise in:
Active Directory in Azure and On-Prem
Clustered Hyper-V environments
Microsoft Exchange, especially with regards to hybrid federation with Microsoft 365
Functional knowledge of standards-based networking applications and account management processes, as well as DNS, DHCP, HTTP, NFS, SAMBA, ADFS, SAML, etc.
Experience with the automated deployment of Windows Updates to the datacenter
Experience with Azure administration and/or Amazon/EC2 cloud computing
Substantial knowledge of at least one scripting language, such as PowerShell, Python, Bash, or Perl
Able to work both independently and as part of team, to work concurrently on multiple tasks and projects, and to communicate progress/problems to appropriate personnel effectively
Proven experience with complex projects, from planning to implementation
Strong documentation, communication, and customer service skills, the ability to communicate effectively with people at varying levels of computer literacy, and the ability to establish collaborative working relationships at all contact levels of the university
Strong analytical and active listening skills, as well as a high degree of integrity relative to computer security and confidentiality of information
Prior experience working with and contributing to a diverse workplace with the ability to interact effectively with a broad range of constituents on campus
Have an interest in working in the field of higher education.
Be able to work nights and weekends on an as-needed basis
Applicable industry certifications
Experience in a higher education environment
Experience with SAML2 / ADFS / Azure SSO
Microsoft SQL Server
Experience with NetApp hardware
Experience with orchestration and automation in the datacenter, including tools like Ansible, Salt, Puppet, SCCM, SCVMM, or other automation platforms
Experience with Splunk (or other managed logging infrastructure), data center security, and enterprise networking
Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.
Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.
Founded in 1887, Clark University is a liberal arts-based research university committed toscholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention, Change Our World,” which is the rallying cry that inspires our community every day. Located in Worcester, Massachusetts, Clark University educates its undergraduate and graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. The University’s engages students in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark University’s pioneering model of higher education, LEEP (Liberation Education and Effective Practice) compels undergraduate students to thrive in authentic world and workplace settings, and prepares them for lives and careers of consequence.