East Tennessee State University is the state's fourth-largest university and is ranked in the top 160 public higher education institutions in the nation. We are recognized for excellence in academics, research, athletics, and service to the community and region, offering over 140 academic undergraduate and graduate programs. East Tennessee State University is located in Johnson City, TN, a city of just over 70,000 residents in the center of the Appalachian Highlands of Northeast Tennessee and Southwest Virginia. The Appalachian Highlands region is a great place to live and work. It is home to numerous opportunities for outdoor recreation and entertainment.
Information Technology Services (ITS) at ETSU provides support for our students, faculty, and staff. Our team consists of approximately 60 employees with responsibility for a variety of technical services to the campus. ITS services include support for academics, online education, networking, systems, enterprise software, research computing, security, esports, project management, and digital signage. Our mission is to provide excellent technical services to students, faculty, and staff and deliver technologies that advance the University's academic, research, and administrative goals.
The ERP Project Manager reports to the ETSU Chief lnformation Officer. Responsible for end-to-end program management that encompasses all projects and initiatives related to the implementation of a new Enterprise Resource Planning (ERP) platform including monitoring, coordinating, and communicating all relevant program level activities to all appropriate stakeholders. This position provides strategic leadership and oversees highly complex enterprise systems, coordinating the efforts of multiple employee teams and consultants. This position will also collaborate and coordinate with the entire ERP project team and the successful ERP deployment partner and vendor. Oracle will be the ERP vendor, pending the final contract.
Responsible for the daily coordination and management of the logistics for the implementation of the ERP system.
Provides guidance, leadership, and mentoring for staff by establishing the strategic direction of the team, establishing work plans for project activities, and establishing goals for employees.
Functions as point of contact and liaison between the ERP vendor, ERP deployment partner, ITS, and functional units moving to a new ERP system.
Monitors the progress of the ERP implementation by providing timely input and verification on deliverables, participates in project communications and provides project governance and application of change management processes.
Provide tracking and metrics for management of the ERP project.
Design and develop regular reporting strategies that will identify areas in need of performance improvement and support University information needs.
Provide expertise based on project management best practices.
Set and define project goals.
Ensure project management documentation is accurate and complete.
Develop the ERP Project Charter.
Work with the deployment partner to provide input to the deliverable components of the ERP project, including but not limited to, the creation and implementation of training schedules, development of a system test plan, and a data conversion schedule.
Identify ERP project stakeholders.
Define project scope.
Work with the deployment partner to develop and manage communication throughout the project.
Upon completion of work with the deployment partner, the ERP project manager will be responsible for ERP change management.
Coordinate and schedule project meetings, training sessions, working sessions, or other procedures or actions required for project success.
Coordinates resources for the project and provides a report on the use of resources.
Documents all communication throughout the implementation.
Coordinates the tasks to be completed by all participants.
Confers with the CIO, CFO, and AVP for HR on all business-related processes concerning the implementation of the ERP.
Collaborates with ITS to plan and develop project plans for all ERP system upgrades.
Collaborates with ITS security team to ensure all applications comply with University security policies.
Develops and implements policies and procedures that may be required relating to the operations of the functional unit.
Performs other duties as assigned.
SECONDARY: Following implementation of HR, Finance, and Student modules of the ERP system, this position will be responsible for all projects related to the test and production ERP environment. This will include, but not be limited to, planning and communication regarding system upgrades and patches, development of training schedules for new employees, continuous process improvement activities, and alignment of the ERP with the strategic goals for the University. Development of ERP reports related to upgraded functionality and benefits of the upgraded system will be provided to the immediate supervisor on regular intervals to be determined.
The value of employment at ETSU goes far beyond salary. Regular benefited ETSU employees enjoy a full range of benefits, services and programs including:
Paid time off & leave
16 paid holidays
Health, dental, vision, disability, and life insurance
Retirement with a 9% employer match
Access to University facilities and services and much more!
ETSU is committed to a diverse and inclusive workforce by ensuring all of our students, faculty, and staff work in an environment of openness and acceptance. Successful candidates should have a demonstrated commitment and contribution to fostering and advancing equity, diversity and inclusion. East Tennessee State University (ETSU) is an Equal Opportunity/Affirmative Action employer.
Job Category: Administrative
Bachelor's degree and seven (7) years of large-scale project management experience or Master's degree and five (5) years project management experience (relevant consulting experience may be considered).
Founded in 1911 (as East Tennessee State Normal School), East Tennessee State University serves over 15,000 undergraduate, graduate, and professional students. ETSU has eleven colleges and schools, including health sciences, liberal arts, education and business & technology. ETSU is centered on a warm and friendly residential campus nestled in the secure and beautiful Blue Ridge Mountains of northeast Tennessee. As part of the ETSU community, you will enjoy all the region has to offer, including snow-skiing, various festivals, numerous golf courses and lakes, popular national and state parks, whitewater rafting, the Appalachian Trail, and much more.