Account Analyst, Office of Student Accounts & Cashier (OSAC) - Georgetown University Law Center

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Account Analyst, Office of Student Accounts & Cashier (OSAC) - Georgetown University Law Center

The Account Analyst, in front desk responsibilities, is responsible for implementation and completion of daily responsibilities in the OSAC. Reporting to the OSAC Director, and working with both the Director and the Assistant Manager, they assure the processing of charges and payments related to student tuition and fees and update student financial records. They are responsible for the maintenance if the financial integrity of the Student Accounts System (BANNER) through accounting: the analysis and reconciliation of its activities; the processing of fee payments and departmental deposits (TOUCHNET); the disbursement petty cash reimbursement to students; and the use of initiative/judgment in analyzing information and determining a course of action within the specifications of standard practice and established procedures.

The Account Analyst has duties include but are not limited to:

Essential duties

• Handle Student Accounts functions including management of individual student caseload, posting charges, adjustments, late fees and posting of payments on student accounts, processing routine transactions and answering routine transactions and answering general questions.
• Provide financial counseling for parents and students regarding payment options and payment plans with authority to negotiate special arrangements in special situations and direct complicated or escalating situations to the supervisor.
• Develop communication tools to educate prospective and current students and families about their account charges and financial aid.
• Reviews student accounts to assure accuracy of charges and payments and resolve discrepancies, if necessary.
• Meet with students to address late fee and other student accounts issues
• Process deposits, petty cash, fees and waivers, as assigned by departments on campus
• Coordinate third party billing needs
• Assist in processing of student refunds and student petty cash reimbursements
• Perform related duties and responsibilities as assigned

Additional duties and responsibilities

• Share team responsibility for answering general questions and processing routine transactions as related to academic records, student accounts, and financial aid in front desk, by phone, and by email.
• Resolve general issues and problems or refer to appropriate personnel to ensure highest level of customer service
• Working closely with financial aid staff to streamline joint procedures and disbursement of aid.
• Understand and counsel students regarding federal, state, and institutional financial aid concepts and policies.
• Maintain confidentiality and appropriately handle sensitive communications

Qualifications

Education and Training

• High School graduate - preference for Associate's degree or Bachelor's degree
• 2 to 4 years combined experience in Student Accounts, Accounts Receivable, Collections, or financial/accounting field
• Experience with the Ellucian Banner student record system.
• Experience with the TouchNet Bill + Payment software suite.
• Payment Card Industry Data Security Standard Compliance
• University Financial System - Workday/Georgetown Management System (GMS)
• University GoCard System

Knowledge

• Knowledge of Microsoft Office Suite, especially Excel.
• Knowledge of Payment Card Industry Data Security Standard.
• Knowledge of University's Financial System - Workday, GMS
• Preference for knowledge of Title IV rules and FERPA rules

Skills/Abilities

• Excellent public relations, oral and written communication and ability to communicate sensitive and/or complex information in a confidential and straightforward manner.
• Ability to work cooperatively with others and maintain effective customer service toward all persons contacted during the course of job performance.
• Ability to establish and maintain effective and productive working relationships within a diverse and multicultural environment.
• Ability to multitask and manage time and priorities to meet deadlines.
• Basic accounting skills.
• Proven diagnostic, problem solving and organizational skills.
• A positive, supportive attitude, and willingness to continuously learn.
• Strong customer service orientation.
• Strong analytical skills, attention to detail, and error-free work

Work Mode: On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

COVID-19 Vaccination Requirements:

The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center.


To apply, visit https://apptrkr.com/2966091







Copyright 2022 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency jeid-6ea68f2a7147904f91cae57e1810f317