Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies.
With more than $3.1 billion in written premium as of 2020, C&F enjoys a financial strength rating of A (Excellent) by A.M. Best.
C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people 3000+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards.
C&F is part of Fairfax Financial Holdings, a global organization with $19.8 billion in revenue.
For more information about Crum & Forster, please visit our website: www.cfins.com .
What you will do:
Troubleshoot Issues: When technical issues with our system arise, you must act quickly to analyze the available data, help the end user work around the issue, and document bugs for future development.
Assist Users: This role entails interacting with internal and external users. These interactions can occur via in-person meetings, phone calls, emails, and chats.
Production Support Analysts will prepare extensive documentation when logging product issues, paying close attention to detail.
Suggest overall product improvements, such as features that customers want.
Work in an Agile testing environment, attend scrum meetings, work closely with developers to review and assess requirements for a full understanding of sprint deliverables.
Work closely with QA and development teams to diagnose issues and produce solutions
Embrace and practice Crum & Forsters values, which define the organizational mission and values.
What you will bring to C&F:
Apply logic and reasoning to identify systems issues Creative mindset, approaching problems creatively, with ability to think abstractly
Meticulous approach to work, with keen attention to detail
Possess and demonstrate excellent communication skills: written, verbal, and listening:
Ability to write clear, concise test plans and test cases, either from specifications or verbal communications
Act on clear and timely communications of defects to stakeholders at all levels of the organization
Readily adaptable to shifting priorities and rapid change due to multiple demands
Model Change Champion practices to effectively manage the implementation of new ideas and continually define ways to increase customer satisfaction
Effectively contribute as a team player, as well as on an individual contributor level
Minimum of 1 years hands-on experience working in a fully Agile environment, such as SCRUM, and possessing a comprehensive understanding of Agile principles and methodologies.
Proficiency with MicroSoft programs
High School diploma, some college preferred
What C&F will bring to you
Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole familys wellness, including your physical, mental and financial wellbeing
A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
A dynamic, ambitious, fun and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.