• Answers calls and provides customer service to the Call Centers for the association members. Communicates with members about new and existing policies, turnaround times, premium indications, coverage questions, product selections, premium financing, premium due, refunds, etc.  Takes claim/incident information from an Insured and reports to the insurance company according to guidelines and provides required supporting documentation.  Follows up on the assignment of a claims adjustor and provide claim adjustor contact information to the Insured.  Provides necessary forms to Insureds requesting a change to their policy. 
• Prioritizes and issues all paper policies according to department guidelines, including but not limited to creating policy check list, confirming Named Insureds, policy effective dates, limits of liability, endorsements, premium financing or premium collecting/refunding. Works closely with Finance Company preparing and submitting finance agreements.  Works closely with (Senior) Underwriter to manage/support assigned book of business.  Possess an understanding of the complete underwriting process and can provide support to other Account Managers if needed. Processes policy changes and sends resulting endorsements to the Insured Collects/refunds premiums accordingly.
• Other duties as assigned

Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of an association.  Strong attention to detail. Strong work ethic. Strong analytical skills.  Intermediate experience with MS Office.  Knowledge and understanding of applicable insurance concepts and procedures. Knowledge and understanding of why and how underwriting and policy issuance decisions are made.