-Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware. -Install and configure desktop computer systems running Windows, Macintosh OS and peripherals. -Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices -Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required. -Provide computing and av hardware support, including preventative maintenance for the academic classrooms across campus, including the student computer labs -Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community. -Provide installation of faculty and staff computers. -Provide virus remediation -Provide and maintain laptops for checkout. -Provide desktop reimaging services -Have the ability to support Managed Printing and software associated with printing. -Provide TritonCards for Faculty, Staff, Students and vendors
Shift
Monday - Thursday 9:30am-7:00pm and Friday 9:30am-1:30pm
Salary
Pay commensurate with education and experience.
Range: Minimum starting range: 13.27-18.00
Grade: GGS-006
University Title: System Support Analyst - Entry
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Minimum Qualifications
High school diploma required. Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation hardware/software/operating systems.
Preferred Qualifications
-In depth knowledge of Microsoft Windows & Office -Macintosh support experience -Strong Customer Service Skills -Ability to lift and maneuver 75 pounds
Other Information
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.
Inclusive Excellence Statement
As one of the most culturally and ethnically diverse campuses in Missouri, UMSL is committed to maintaining a climate where all students, faculty, staff and visitors can explore their interests, refine their talents and flourish. Inclusive excellence is embedded in our strategic plan which focuses on actions to recruit and retain diverse students and employees and promote activities that encourage civil and constructive discourse, reasoned thought and sustained dialogue in an environment of inclusion , respect and appreciation.
Benefit Eligibility
The University of Missouri - St. Louis offers benefit-eligible employees a wide variety of benefits including: health, dental and vision coverage effective on the first day of employment, retirement, paid time off, tuition assistance for employees and their dependents and employee and dependent life insurance. For more information about our benefits, please visit:
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.
EEO IS THE LAW
To read more about Equal Employment Opportunity (EEO) please use the following links:
The University of Missouri?St. Louis (UMSL, commonly pronounced ""uhm-suhl"") is one of four universities in the University of Missouri System. Established in 1963, it is the newest university in the UM System, it is the largest university by enrollment in the St. Louis area with 16,809 students. UMSL's campus is located on the former grounds of the Bellerive Country Club in Saint Louis County, Missouri, United States, within the municipalities of Bellerive, Bel-Nor and Normandy. Additional facilities are located at the former site of Marillac College. UMSL is proud of its motivated, active student body, which consists of over 13,000 undergraduates and 3,500 graduate and professional degree seeing students. UMSL is home to 1,447 faculty members who deliver 54 bachelor's degree programs, 37 master's degree programs, 15 doctoral degree programs and the only professional degree in optometry in Missouri. UMSL provides 24 graduate certificate programs and two education specialist programs. Express Scripts, is the largest corporation in the country, has its headquarters located on a college campus. Express Scripts has 2,500 employees working on the UMSL campus.
