Serving as an independent agency, VW Brown Insurance Service is looking for a Personal Lines Account Manager, who will be responsible for providing quality service to clients and cross-sell within the agency. The Account Manager will be the day-to-day liaison between the insurance company and their clients. Daily servicing of clients will include addressing various coverage issues and handling all the inside service work associated with the client's account, including all endorsement activity, routine coverage questions, problem-solving, renewals, checking, and binding policies.
Job Duties: • Build and maintain relationships with clients. • Provide consistent, accurate, and timely communication to clients through, verbal and written correspondence. • Conduct face-to-face meetings with the clients as necessary or use alternatives like Zoom. • Inform and educate clients about coverage, exclusions, and exposures, and document electronic files accordingly. • Respond to clients’ needs by producing binders, certificates, policies, and other related items. • Maintain client files in AMS360 and use AMS360 for processing all transactions. • Process daily incoming email requests. • Know the underwriting and rating procedure for all types of personal lines policies. • Quote and sell personal line policies. • Prepare applications, submit them to insureds and carriers, obtain clients’ signatures on all applications, and follow up to ensure timely responses. • Renew policies by agency standards. • Maintain client files accurately and consistently documenting conversations, sending confirmations to clients, and adhering to all other automation procedures. • Handle cancellations with care, saving all accounts possible with adherence to E&O guidelines.
VW Brown Insurance Service offers a full suite of benefits, including Medical and Dental Insurance, Life Insurance, Short Term, and Long-Term Disability, a Matching 401(K) Retirement Plan, Vacation/Sick Time, as well as paid Holidays.
Position Requirements:• 3 or more years experience in Personal Lines, hold a P&C license. • Understanding of personal insurance underwriting, coverage & rate analysis. • Knowledge of insurance coverages and can communicate this clearly to clients and underwriters. • Strong written and verbal communication skills. • Ability to organize, prioritize, and self-manage workload. • Computer literate with experience using Microsoft Word and Excel. • Ability to work in a team environment, with a positive attitude, and willingness to help others. • Able to work under pressure and time constraints. • Good attendance.
Established in 1960, our company has grown into a full-service independent insurance agency. We are proud to be one of the largest agencies in the Washington D.C.-Baltimore metro area. While being large has never been our goal, we have grown as a result of satisfied customer referrals.
We offer our customers complete insurance programs which include personal, commercial, life, and health insurance. Currently, VW Brown provides insurance services for 28,500 satisfied customers in 48 states and Washington, D.C.
We are a professional agency with personal service. VW Brown Insurance Service is a firm of proven professionals and caring, conscientious people; the kind of people you can depend on. VW Brown has over 35 licensed insurance professionals with a combined experience of over 620 years in the insurance industry. More than half of our staff holds at least one specialized insurance designation.
Our primary objectives are, to be honest, and fair in all our dealings, to be interested in our customers and their problems and needs, and to treat the customer’s needs as if they were our own.
We are committed to a high standard of excellence in all that we do and to establish a ...firm relationship of mutual trust with each of our clients. We do not work for an insurance company; we work for you. We work on your side when you have a loss and follow through to see that you get fair, prompt payment.
Our aim is to reduce your insurance cost and reduce the gaps in insurance coverage. Our professional staff analyzes your insurance requirements first from the viewpoint of ‘Risk Management'.
We represent a carefully selected group of financially sound, reputable insurance companies, and we place your policy with the company offering the best coverage at a competitive price.
A Partial List of Insurance Companies We Work With:
• Erie Insurance Group
• CNA – Continental Casualty Insurance
• Hanover Insurance
• The Hartford Insurance Group
• Foremost Insurance Group
• United States Liability Insurance Co.
• Chesapeake Employers Insurance
• Accident Fund Insurance
• ACE/Chubb Insurance
• Harleysville Group
• Westfield Insurance
• AIC – Agency Insurance Company
• Nationwide Private Client